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Contract Renewal With N. Harris Computer Corporation, System Innovators, for INovah <br />Cashiering System Upgrade And Extension Of Maintenance Agreement <br />May 3, 2016 <br />Page 2 <br />The cost for upgrading the City's existing iNovah system and related software infrastructure to <br />enable real-time online, mobile, and over -the -phone payment posting is $29,710 (and includes a <br />$5,000 enQuesta customer discount). <br />The current three year iNovah hardware and software maintenance agreement expires <br />December 31, 2016. Staff recommends renewing the existing INovah maintenance agreement <br />which provides annual software support for the cashiering system and hardware support for cash <br />drawers and receipt printers, and also entitles the City to receive iNovah version software <br />updates and technical support services from System Innovators, Inc. The Amended Agreement <br />stipulates the maintenance plan continue to renew automatically for each authorized contractual <br />year unless canceled. <br />The first year (calendar year 2017) maintenance fee is $37,202.42 and is comprised of two parts: <br />1. A $31,952.42 fee for software support which is subject to a maximum increase of 5% <br />annually for the calendar year periods of 2017, 2018, and 2019 and the optional two <br />year extension for 2020 and 2021; and <br />2. A $5,250 fee for hardware systems support which is fixed for the annual calendar <br />periods of 2017, 2018, and 2019 and the optional two year extension for 2020 and <br />2021. <br />The annual software and hardware maintenance fee payments are due semi-annually. The first <br />installment is due January 15th of each year and the second installment is due the following July <br />15th of each year. <br />Anticipated iNovah software maintenance costs total $202,807.30 and are outlined in the Fiscal <br />Impact section below. <br />STRATEGIC PLAN ALIGNMENT <br />Approval of this item allows the City to meet Goal #7 - Team Santa Ana, Objective # 5 (Create a <br />culture of innovation and efficiency within the organization). <br />25F-2 <br />