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agency if that person believes that the agency has failed to properly <br />determine the person's eligibility or the amount of a payment. <br />If you indicate your dissatisfaction, either verbally or in writing, the <br />City will assist you in filing an appeal and explain the procedures to <br />be followed. You will be given a prompt and full opportunity to be <br />heard. You have the right to be represented by legal counsel or <br />other representative in connection with the appeal (but solely at <br />your own expense). <br />The City will consider all pertinent justifications and materials <br />submitted by you and other available information needed to ensure <br />a fair review. The City will provide you with a written determination <br />resulting from the appeal with an explanation of the basis for the <br />decision. If you are still dissatisfied with the relief granted, the City <br />will advise you that you may seek judicial review. <br />M <br />55B -118 <br />