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RESIDENTIAL RELOCATION PROGRAM <br />RESIDENTIAL ADVISORY SERVICES <br />Epic's relocation staff will be available to provide advisory services to the residents throughout the <br />relocation process. <br />Advisory services include: meeting with each household individually and in a group meeting, <br />explaining the relocation process, providing notices, assisting in locating replacement housing, <br />providing information on applicable First Time Homebuyer programs, explaining claim forms and <br />options, completing claim forms, and ensuring timeliness of processing claim forms. Relocation staff <br />will be available to answer questions and address issues. <br />RELOCATION BENEFITS <br />Residential Moving Expense Payments <br />All displaced residential occupants will be eligible to receive a payment for moving expenses. Moving <br />expense payments will be made based upon the actual cost of a professional mover or a fixed payment <br />based on a room count schedule. <br />Actual Cost (professional move) <br />The Relocation Agent shall explain to the displacee the availability of the option of receiving actual <br />reasonable moving expenses, as the basis of payment for moving costs. The agent will fully explain the <br />types of expenses that are reimbursable and review the eligible items contained in the brochure. <br />If the occupant selects actual reasonable moving expenses as the basis of payment for moving expenses <br />the Relocation Agent will explain to the displacee that they must obtain at least two bids from a professional <br />moving company and provide copies to the agent for evaluation. The agent can also assist the displacee in <br />obtaining these bids. <br />Fixed Pavment (based on room count schedule) <br />An occupant may elect to receive a fixed payment for moving expenses, which is based on the number of <br />rooms occupied in the displacement dwelling. In this case, the displaced person takes full responsibility for <br />the move. <br />This fixed moving payment is in accordance with the established Federal Highway Administration <br />schedules maintained by California Department of Transportation. The current schedule for fixed moving <br />payments in California is in the table below: <br />Page 113 <br />RELOCATION PLAN <br />Bristol Street Phase 4 Project <br />