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AAA does not guarantee an immediate evaluation of all properties that apply, but does guarantee a fair review of all <br />applications. Additionally, AAA reserves all rights to apply priority consideration to those properties demonstrating <br />traits that provide the highest degree of AAA member value. Through ongoing member research, AAA has developed <br />criteria reflecting key elements of consideration in making travel - related decisions. Some examples of AAA member <br />value criteria are: <br />• LOCATION <br />• NEWLY BUILT / RENOVATED <br />• HIGH DEGREE OF CLEANLINESS AND COMFORT <br />• APPROPRIATELY MAINTAINED CONDITIONS <br />• PRICE (willingness to provide a discount or best rate available) <br />Once your property is approved, it will be evaluated at least once per evaluation cycle by a AAA inspector. All <br />evaluations are unannounced to ensure that our inspectors see your property just as our members would see it. The <br />conditions noted at the time of the annual evaluation will be the basis of the decision to list or rate a property. This <br />decision is at the sole discretion of AAA. By applying for an evaluation, you agree to allow AAA to publish your <br />property information and the respective Diamond Rating in our travel publications. AAA will make every <br />effort to ensure that your property is fairly represented. <br />If, after continued review, or up to and including the end of one year, the property is determined to be of limited AAA <br />member value, a letter will be sent advising that the property has been released from any further consideration. <br />AAA Approval Requirements <br />AAA APPROVAL REQUIREMENTS REFLECT THE MINIMUM ACCEPTABLE CONDITIONS AS ESTABLISHED <br />THROUGH MEMBER SURVEYS AND CONTINUOUS FEEDBACK. <br />To be AAA Approved and Diamond Rated, an establishment must meet the following requirements: <br />4, A property may not use AAA trademarks — including but not limited to the AAA logo and <br />Diamond Rating, without AAA's prior written consent. <br />5. The property must be appropriately located for business or leisure travel. <br />6. The establishment must be a primarily transient operation with four or more units available for AAA members. <br />7. The establishment must provide AAA room rates for travel publications as requested. <br />S. The establishment must assist AAA in the resolution of member complaints. <br />9. The establishment must accommodate unannounced AAA property evaluations within 20 minutes of notice. <br />10. All property staff must conduct business in a professional and ethical manner providing attentive, conscientious <br />service to guests. <br />11. A property must only place AAA members in AAA inspected and approved guest units — overflow buildings or guest <br />units (associated with the property but not approved by AAA) are unacceptable. <br />12. Property management, or their representative, must be readily accessible at all times for guest needs or requests. <br />13. Guests must have easy access to 24 -hour incoming and outgoing phone service, ensuring prompt guest unit <br />message delivery. Emergency messages must be delivered to the guest immediately upon receipt. <br />14. Management will readily provide property information as requested by AAA on a continual basis for the purpose of <br />maintaining the most accurate travel information for AAA publications. <br />15. The establishment must be in compliance with all local, state, and federal codes. <br />—2— <br />55E -10 <br />