55E - RESO - HOTEL INCENTIVE PROGRAM

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Defining Requirements and AAA Diamond Rating Guidelines It is important to note the difference between AAA Approval Requirements and Diamond Rating Guidelines as this concept is often misunderstood. The evaluation process is made up of three parts: Approval Requirements, objective Diamond Rating Guidelines, and subjective elements based on the professional experience and training of AAA inspectors — who visit over 32,000 lodgings each year. The essential AAA Approval Requirements are common -sense qualifications that AAA members have told us are important to them and, similarly, that most professional operators routinely employ. All properties must first meet this set of criteria in order to be considered for AAA Approval and Diamond Rating. The Diamond Rating Guidelines are not rating requirements, but are components used to determine the aooropriate Diamond Rating level. Diamond Rating guidelines are simply a reflection of what is typically seen throughout the various market segments of the lodging industry. Therefore, failure to meet some of the components listed for the ratings categories does not necessarily preclude the achievement of that rating. During our evaluation, inspectors will assess the strengths and weaknesses of the property and assign the most appropriate rating that will provide the best match in meeting AAA member expectations. Furthermore, not all of the Diamond Rating Guidelines will apply to all property types. For example: meeting rooms would not be expected at a Bed & Breakfast property, but would be essential at a convention- oriented hotel. Also, the availability and type of swimming pool will be dictated by climatic influences and /or the property classification. AAA inspectors will only use the sections of the Diamond Rating Guidelines that are appropriate for the property classification in assessing the overall Diamond Rating. Applying For a AAA Diamond dating AAA CONSIDERS ALL VALID APPLICATIONS FOR EVALUATION. To be considered a valid applicant for AAA evaluation, lodging properties must meet all of the Approval Requirements for their property category. These minimum requirements reflect members' basic expectations. Prior to completing an Application For Evaluation (provided at: www.AAA.biz /AO roved), please review the requirements to verify your property's eligibility to apply. Currently listed establishments need not reapply, as our inspectors will routinely conduct an evaluation of your property on a continual basis. Include recent and accurate pictures of the exterior, public areas, as well as examples of a standard guest unit and bathroom, and return to AAA. Please note that if our research indicates past disqualifying issues, you may be asked to provide written documentation of the corrective action taken since then. As of August 1, 2006,: lodging properties that request evaluation by AAA are charged a nonrefundable application fee $150 for first -time applicants and $300 for repeat.. applicants that previously faded an evaluation - orwere disassociated` from AAA for any reason. The fee does not apply to currently Approved and listed establishments that remain in good standing ;. Please do not send a. payment with the initial application. On receipt of your Application For Evaluation AAA will provide written notice . regarding the status of your application and;: if accepted for further consideration, an invoice for your application fee. On receipt of payment, AAA will schedule your property for an unannounced evaluation within one year. All application fees should be made in U.S. funds and are nonrefundable and will have no bearing on the outcome of evaluations. AAA conducts property evaluations as a service to members, and does not guarantee that all applicants will be Approved and listed 'in member publications. Basic listings are provided without charge to Approved properties. _I_ 55E -9