55E - RESO - HOTEL INCENTIVE PROGRAM

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2. Arrival Services 3. 4D Cars in queue are acknowledged and directed as appropriate upon a • Uniformed attendant promptly opens the car door • Attendant provides a warm and sincere welcome greeting • Attendant makes a proper introduction • Attendant inquires about the guest's name Attendant uses guest's name at least once prior to closing • Attendant explains parking procedure Valet parking is automatic • Attendant promptly unloads luggage • Attendant explains luggage handling procedure • Attendant provides direction to registration area Attendant anticipates guest's needs or offers a personalized recommendation Attendant is efficient yet unhurried and sensitive to the manner of the guest Attendant exhibits a sincere desire and compliance to all guest requests Attendant escorts guest to appropriate area X Attendant provides a warm and sincere closing KI name during closing )bby greeters are available to escort guest to appropriate area Check In Services 4D • Attendant provides a warm and sincere greeting; recognizes guest a • Attendant inquires about guest's name Attendant addresses guest by name during initial greeting without it Attendant uses guest's name at least once prior to closing Staff associate acknowledges (with a warm and welcoming greeting; • Registered guests are not asked for duplicate information • Attendant confirms rate and type of room • Attendant provides room number discreetly Attendant places all registration materials into the guest's hand Attendant exhibits a sincere desire and compliance to all guest requ, Attendant anticipates guest's needs or offers a personalized recomrr, Attendant is efficient yet unhurried and sensitive to the manner of tl • Attendant arranges escort of guest and belongings to room Attendant provides introduction to escort • Attendant provides a warm and sincere closing Attendant addresses guest by name during closing X The guest 31- 55E-40 ry guest