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4. Bell Services (Check In) <br />40 <br />• Escort provides a warm and sincere greeting <br />Escort uses guest's name at least once prior to closing <br />• Escort is able to provide information about facilities when asked <br />Escort takes the initiative in providing information about all facilities <br />Escort anticipates guest's needs or offers a personal recommendation <br />Escort exhibits a sincere desire and compliance to all guest requests <br />• Escort places luggage on luggage stand or in appropriate area <br />• Escort explains features and functions of room <br />S. Evening Housekeeping Services <br />—32- <br />55E-41 <br />