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ARTICLE IX <br />9.0 GRIEVANCE REVIEW PROCEDURE <br />9.1 Nothing in this grievance procedure shall be deemed to confer any vested rights or rights <br />greater than those provided in the Charter or ordinances of the City of Santa Ana to <br />employees in this representation unit. <br />9.2 Definition of a Grievance. A grievance shall be defined as a timely complaint by an <br />employee or group of employees or the Union concerning the interpretation or <br />application of specific provisions of this Agreement, and /or the City's personnel and /or <br />departmental rules applicable to Unit employees. <br />No employee shall suffer any reprisal because of filing or processing of a grievance or <br />participation in the Grievance Review Procedure. <br />9.3 Informal Process — First Step. <br />A. An employee and /or his or her designated representative must first attempt to <br />resolve the grievance on an informal basis through discussion with his or her <br />immediate supervisor without undue delay, but in no case, beyond a period of <br />fifteen (15) calendar days after the occurrence of the alleged incident giving rise <br />to the grievance, or when the grievant knew or should have reasonably become <br />aware of the facts giving rise to the grievance. <br />B. Every effort shall be made to find an acceptable solution to the grievance through <br />this informal means at the most immediate level of supervision. <br />C. In order that this informal procedure may be responsive, both parties involved <br />shall expedite this process. If, within fifteen (15) calendar days, a mutually <br />acceptable solution has not been reached at the informal level, the employee <br />and /or the employee's designated representative shall then set forth the grievance <br />in writing, indicate the nature of the action desired, sign it, and submit it in <br />duplicate to the employee's Department Head. At this point, the grievance review <br />process becomes formal. Should the grievant fail to file a written grievance, and <br />in the manner specified above within fifteen (15) calendar days after first <br />discussing the grievance with the employee's immediate supervisor, the grievance <br />shall be barred and waived. <br />D. Any resolution of the grievance at the informal stage by any person other than a <br />mid -level manager or above shall not become precedence or be used to establish <br />past practice regarding implementation, interpretation, or application of this <br />Agreement. <br />17 <br />