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9.4 Formal Process. <br />A. Second Step. The Department head, or his or her designated representative, shall <br />meet with the employee and /or the employee's designated representative within <br />fifteen (15) working days after the grievance has been submitted to the <br />Department Head. The Department Head, or his or her designated representative, <br />shall review the grievance and may affirm, reverse or modify the disposition <br />made at the First Step and shall deliver his or her answer to the employee and /or <br />the employee's designated representative within ten (10) calendar days after said <br />meeting. <br />B. Third Step. If the grievance is not satisfactorily resolved at the Second Step, the <br />employee and /or the employee's representative may submit the grievance in <br />writing to the City Manager, or his or her designated representative, within thirty <br />(30) days of being informed of the disposition made at the Second Step. Failure <br />of the grievant and /or his or her designated representative to take this action shall <br />constitute a waiver and bar to the grievance, and the grievance shall be considered <br />settled on the basis of the disposition made at the Second Step. <br />The City Manager, or his or her designated representative, shall meet with the <br />employee and/or the employee's designated representative, within fifteen (15) <br />calendar days after submission of the grievance. The City Manager, or his or her <br />designated representative, after careful review, may affirm, reverse or modify the <br />disposition made at the Second Step and his or her decision, which shall be final <br />and binding, shall be delivered, in writing, to the employee and /or the employee's <br />designated representative within fifteen (15) calendar days after said meeting. <br />A copy of the written grievance to the City Manager, or his or her duly authorized <br />representative, and of the City Manager's or his or her representative's written <br />decision shall be filed in the personnel records of the department and the <br />grievant's personnel jacket maintained in the City Personnel Services Department. <br />9.5 Reservation of Rights. After the procedure set forth in this Article has been exhausted, <br />the grievant, the Union, and the City shall have all rights and remedies to pursue said <br />grievance under the law. <br />