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INTERNAL SERVICE FUNDS <br />FINANCE & MANAGEMENT SERVICESPROGRAM <br />Central Services07110100 <br />Statement of Purpose <br />To provide reprographic and messenger services to all City Agencies. <br />This program provides in-house, at-cost services to the City Council and all Agencies. Efficient mass reprographic <br />duplication, special one-time print order photocopying, and direct and confidential delivery messaging services with door- <br />to-door delivery are part of standard customer service operations. <br />All regular delivery mail received is routed securely to its destination. Special delivery express and overnight mail is <br />delivered by Messenger on arrival to destination. Reprographic orders are also delivered after production. Agencies can <br />utilize online capabilities to forward a digital document for perfect black/white and vivid color copies. <br />Accomplishments in FY 2015-2016 <br />*Continue to provide reprographic and mail delivery services to all City Agencies. <br />Continue to manage and monitor Managed Print Services contract. <br />* <br />*Replace package tracking software/hardware with a system compatible to the latest version of Windows. <br />*Conducted a customer satisfaction survey for the first time. Will continue to conduct this survey every two years. <br />Action Plan for FY 2016-2017 <br />*Continue to provide reprographic and mail delivery services to all City Agencies. <br />*Continue to manage and monitor Managed Print Services contract. <br />*RFP for new Managed Print Services contract. <br />ActualActualEstimatedObjective <br />PERFORMANCE MEASURES <br />FY 13-14FY 14-15FY 15-16FY 16-17 <br />Service Level <br /># of in-house impressions made <br />7,162,7132,930,5452,526,6242,526,624 <br /># of pieces of outgoing mail posted <br />282,792325,497297,924297,924 <br />Efficiency <br />Avg. # of days to complete duplicating requests <br />111 <br />1 <br />% of copy requests completed w/in 2 work-days <br />100%100%100%100% <br />Savings on Metered Mail <br />$7,662$8,747$7,027$7,027 <br /> <br /> <br />3-2 <br /> <br />