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that the person is satisfied with the quality of referrals. In cases of' management ref•earals, <br />REACH will also follow -up regularly with 'the City on status ofjob performance. <br />S. Service Utilization Reports <br />REACH will provide quarterly confidential reports on service utilization, aggregate client <br />profiles, assessed problems and outcome at case closure. Customer satisfaction reports will be <br />available upon request by the City. <br />9. Benefits <br />The City agrees to provide REACH with copies of all the City employee benefit plans and <br />appraise REACH of all changes as they occur. <br />10. Avoiding Conflict of Interest <br />REACH agrees to avoid conflict of interest by providing up to three (3) referrals to clients <br />based on competency, geography and the most cost effective modality to deal with the client's <br />problem(s). No referrals will be made to the private practices of REACH counseling staff <br />members or to any private practitioner and /or agency with whom a REACH counselor has an <br />economic relationship. Only the City can make exceptions to this rile. <br />11. Alcoholism and Chemical Denendenry Intervention Services <br />REACH provides job related alcoholism and chemical dependency intervention services as <br />required. <br />12. Policy and Procedure <br />The City agrees to consider implementing a policy and procedure statement on employee <br />assistance when appropriate. REACH will provide technical assistance to the City staff in <br />writirgg a policy and procedure statement on employee assistance. <br />13. Trairrin? <br />REACH will provide Management and Supervisory training sessions annually. It is <br />recommended that no more than 25 managers /supervisors attend each session. The purpose of <br />these training sessions is to make managers and supervisors aware of City employee assistance <br />program policy and procedures, of how to identify poor job performance as it relates to <br />personal problems and to familiarize them with the processes of referrals and follow -up. The <br />effectiveness of each training session will be evaluated. <br />iel. Manaaci tent Guidelines <br />REACH supplies on request Management and Supervisor Employee Assistance ;Program <br />guidelines for iachrsion in City personnel management guidelines. <br />25D -20 <br />