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15. Manager/Supervisor Consultation and Assistjrncc REACH will assist managers and supervisors calling REAC linc for consultation on how to deal with specific employee incidents or problems, which may require EAP intervention. The City agrees to encourage managers and supervisors to take advantage of this consultation service. 16. Program Promotion 'the City agrees to support REACH in developing a yearly EAP program promotion plan. a. TAY orientation classes for employees in groups of up to 50 will be available to the City as a means of introducing City EAP policy and procedures and utilization of REACH set-vices. b. "Mauch & Learn" presentations will be conducted periodically upon request by the City, at City locations to maximize utilization of REACH services. C. REACH brochure & REACIIIhre cards will be supplied to the City for distribution to all employees. d. REACII Frontline will be electronically supplied to the City quarterly for distribution to all supervisors. e, REACIIIine.com will be available for ordine use to all employees and family members. Employees will be supplied a password as mentioned on RE, ACI-I employee brochure for online secure area access. f. REAC1I1ine Posters will be supplied from time to time to the City for posting on official staff bulletin boards. g. Originals of promotional materials for inclusion as short articles in internal staff newsletter or as check stutfers will be supplied upon request by the City. h. REACH staff will participate at the City's employee benefit fair upon request. i. REACH will assist with drafting of any LAP related materials to announce REACH services to employees. 17, Ouality REACH conducts on -going quality assurance audits on all aspects of the program f-oul inception to end of the contract year. REACH will supply the City with quarterly reports. IL 111E CITY CP SANTA ANA RPALI7- PS AND UN 12STANDS 5 25D -21