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The Contractor shall maintain records of all tow services furnished by the <br />Contractor at the primacy office location. <br />a. Invoices shall contain the required itemized information pursuant to CVC <br />22651.07(e). <br />b. Itemized invoices shall contain a distinct notice upon the invoice stating <br />"Upon request, you are entitled to receive a copy of the "Towing Fees and <br />Access Notice." This notice shall be contained within a bordered text box, <br />printed in no less than 10 -point type pursuant to CVC 22651.07(a)(1)(13)(3). <br />9. The operator's primary business office shall also maintain business records <br />relating to personnel, insurance, personnel taxes, payroll, applicable operating <br />authorities, local operating authorities, lien sale actions, driver's record of duty <br />status (intrastate and /or interstate), and Federal Communication Commission <br />licensing (if applicable). <br />10. The Contractor agrees that a representative from the Santa Ana Police <br />Department may inspect all business records, facilities and vehicles without <br />notice during normal business hours. <br />11. The Contractor shall permit the Santa Ana Police Department to make copies <br />of business records at their place ofbusiness or remove business records for the <br />purpose of reproduction. <br />12. Lien fees, or any fees related to the preparation of a lien, shall not exceed the <br />amounts allowable in the Towing and Storage Fee Schedule, attached hereto as <br />Exhibit B, and in compliance with all relevant provision of the California <br />Vehicle Code and California Civil Code. <br />1. STORAGE FACILITY AND VEHICLE STORAGE REQUIREMENTS <br />It is preferable that the storage facility is located at the same location as the <br />primary business office. However, if located at a different location than the <br />main office, the storage facility must be within the corporate limits of the City <br />of Santa Ana and have an on -site release office at all storage lots. Persons <br />seeking to take possession of their vehicle or property shall not be required to <br />travel to more than one location to recover their vehicle from the Contractor's <br />custody. <br />2. The storage facility and all vehicles towed at the direction of the City shall be <br />made available to police personnel 24 -hours per day, 7 -days per week. <br />3. The entire storage lot must be sufficiently well lit to deter theft. Other theft <br />deterrent devices (e.g. cameras, alarms, on -site personnel, etc.) are highly <br />desirable. <br />25F -47 <br />