25G - AGMT - MANAGED PRINT SRVS - Laserfiche WebLink

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G`70�no �s n ofig. I. SCOPE OF SERYJ_Q ,S Service Provider shall prov e a Managed Print Services (MPS) program that Plus the City's printing needs, The program shall include all of the City's printing devices, excluding wide format printers, plotters, clot matrix printers, label printers and any other types of �)rinters that do not print on standard office paper sizes (i.e. 5.5" x 8.5 " ", 8S "' x t 1 ", 8.5" x 1.4 ", 11" x l7 " under a management and maintenance program With supplies, service, parts and labor included. Paper is excluded. All cost will be covered and chatrged on a per click charge basis, Service Provider shall provide management sad preventative maintenance for print aid copier devices that tore installed and located throughout the City, Maintenance shall be performed on-site at the City location of eacli unit in accordance with manufacturer specifications and recommendations for each respective unit. A fld1 walk through of all ecluipmcut sites is required, For non - networked tanits, service provider is reduired to pull meter reads manually in a timely manner, for billing cycle, Current inventory list must be up to date red communicated. C3 Technology Services have been working with the City of Santo, Ana providing MPS and adjusting to requests as needed. We will continue to keep an open communication to better our services and fine tune the process. C3 will perform on- site maintenance for each unit unless additional service is required. If o unit is required to be taken to our warehouse, a loaner device will be serif out to minimize downtime. C3 will continue to pull meter reads manually from non - networked devices until the City upgrades to netwarked devices A. Technlclan§ — All technicians should be factory trained and certified on Sharp USA, Canon i.ISA anal I fewlett Packard equipment. All of our technicians are factory trained and certifiecl with Sharp, Canon and HP, A reintrodt,tr,.tion will be arranged be Nveen C3 and the City to meet our new members and review expectations B, service Calls — All service calls wilt be logged with details of the technical issue and a vendor provided ectrdpment identification number (to Identify equipment location and model information). once logged, a teclnueian. roust contact the customer within I hour to provide art Estimated Time of Arrival of Ou -site arrival, within 4 hours of utitial service call. 3. If the 4 hour response falls afier hours, the technician will arrive first thing tine next business clay based on the customer's hours of operation. 1, 'During anyservice calls, the technician will eheekany wearable parts and the life expectancy Of cw.hsumabte, parts and replace as needed, 5. If parts need to be ordered, the teclhnicisn will provide an Estimated Time of Arrival to the customer for a rescheduled appointment. [n this case or any other reason the equipment is clown For more than 1 day, a loaner with similar eapabilitles and Features will be provided by the vendor. J ---- - �— �-- .lidbEWS)! ^R141Mq A :'A 12705 T1,11, F'41 M9 !OU Fu' +'P 91 J m _1. ®_hmlogl ;e,dces-- w ----- 25G -13