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C,3T <ohpo4s s 6. Any aduipmenf wtfh persisfont, confunlous problems will be replace(l with la device with sin itttr Spec ijkwions acid 1eatares. C3 acknowledges the above requirements and will continue I provide deIUlled summary reports for the City, Our technicians are trained to communicate to the end user at each service call regarding any issues and diagnosis, We stress communication and always try to be as trans,oarent as possible with our customers, All of our customer service reps can frock where each technician is with our fleet tracker. They are also able to reroute technicians for emergency calls to keep the custarners <at minimal downtime. All technicians hove basic pan's inventory in their vehicles. This allows them to easily aitain parts without having to make secondary trips to the warehouse. A;Agnad CSR RdAndo secundno SAMPLE ASSET TAG Technology Services l D .12345 O uvS Support: (714) 6.99.1 700 5tzl plies,P c3oe.com !� ��tvi<:e.�r c3as.earr� Aa¢Igned CSR sarncnlhcdower? Service calls can be taken by phone or email by our cledicated customer service representatives in our office. Fidencio and Samantha are fully trained to always answer the phone when a customer calls, we believe In a personal touch when handling custorraor service. At no time will the City be subjected to choosing voice recorded options, interacting with an automated phone system or be, transferred overseas for, customer service. Once the call is received, our CSR's will dispatch the call to the nearest technician with the details of the ticket. The assigned technician immediately receives the service work order on their smart phone and is required to call the customer within an hour with can ETA. The technician will be on site within 4 business hours. If the 4- hour response falls after hours, technician will arrive first thing the next morning based on the customer's hours of operation. Service calls can be escalated with upper monactement If it is or) urgent molter. — 13365W,,or Sar«l Ana CA 92109 tel'O u16DV.)W Pa.i P al e.n R'r+ carYr.PnOlr�rr9lvicex �,�_I I 25G -14