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C,'iecrydpkr 'ro Upon completion of work, the technician will close out the coil and log any reschedules or issue a follow up appointment. Service reports are reviewed by the service manager and then issued to the custorer as a surntlnary report, We are fully Iransparent with our customers from the time of the call to the arrival t_ind service brae, We also share the technician's rern<akis with the Customer. Service calls outside of the 111 call protocol will be placed on immediate attention. When the technician inputs the part numbers needed for the repoir, our warehouse manager will start preparing the parts available. The technician can return to the warehouse to pick it up and continue the call or reschedule at the City's earliest availability. C, Too h o I SUPP.Od - Service Provider shall provide tecurdcat support for all equipment and Software at the Multi- Function Devices (L'v[ D) under lease by the City, including applicable 31 party software and hardware. The City shall not he ,required to deal separately with a 3 111 party vendor. ']"his support includes any applicable 3rd party software that may be added by Service Provider tlnnughaut the term Of the ag;reennent. C3 will handle all communication between FM Audit and Sharp's OSA partners, New updates and software migralon will be conducted by C3 wifh assistance from the City IT department. Future software purchases will be handled by C3 throughout the tern of the agreement as well D. P r s and Supplies - Service Provider will use only Original Equipment Nlanuricturer (4ELA) parts and supplies for all of our Sharp and Canon MFPs, Desktop printers may be supplied by any conified Manufacturer and distributor of premium reptacemcnt toner cartridges. Vendor will provide Rill warranty of all parts and supplies and guarantee their woemnii nship, C3 will use only OEM parts and supplies for the Sharp and Canon fleet, We will provide full warranty of all parts and supplies and guarantee their workmanship, If a model is no longer supported by our manufacturer, we will source ovi parts until they are no longer available and alert the City E. �afrvice Reports - Service reports will be made available upon request by a designated City representative. These reports will include but are not lunited to: Cali Log Number; Description of Problem; Date and 'Plate Call Was Received; Contact N'annc and Phone Number; Equipment ID Number; Equipment Malce and Model; Equipment Location; Date and Tune of I,, Response; Date and Time of Arrival nt 'Location; Total Hours of Down ' irne; T'echniciu s Name, Technician's C'ornments; Dale and Time Call Was Closed. —""-`"-«^-----+ 1936E' N; u' lelj G,'X JAn0 CA92705ia1117I41841700Pox;IW4, 541 -H/51 .vwwc0wo"OlogV.0b1v1455 I 25G -15