25G - AGMT - MANAGED PRINT SRVS - Laserfiche WebLink

Home Browse Search

Agreement with C3 Technology Services for Managed Print Services September 20, 2016 Page 3 equipment, toner inventory, staff time processing invoices, and Information Technology staff time spent on troubleshooting and providing support to failed equipment. Contracting with C3 has allowed the City to consolidate the above - referenced items to be provided by one firm and has reduced the burden of existing staff in completing the referenced tasks. Additionally, C3 has included within its Managed Print Services contract the opportunity to provide training to City staff on an on -going basis. The training will allow for new and existing City staff to obtain a better understanding of the equipment and its related functionalities along with knowledge in operating the said equipment to obtain the optimal results and maintain or prolong their useful life. MANAGED PRINT SERVICES: The proposed contract, based on the Scope of Services listed in the RFP, includes but is not limited to the following: • On -going support, repair and maintenance of the City's fleet of printing devices (MFP's, copiers and printers) excluding wide format printers, plotters, dot matrix printers, label printers and any other types of printers that do not print on standard office paper sizes (i.e. 5.5" x 8.5 ", 8.5" x 11 ", 8.5" x 14 ", 11 " x 17 ") • Four hour response time to disposition on all service calls requested by the City • Replacement parts or equipment (on a per click charge basis) along with consulting and training to City staff in order to achieve the optimal and most efficient usage of copier equipment • OEM parts and supplies for all Canon and Sharp copiers, certified compatible (non -OEM) toner are acceptable for desktop printers • Service reports to be made available to City staff upon request • The use of approved software as the Data Collection Agent to monitor toner levels, auto toner replenish, meter counts and device status to proactively manage the fleet of printers as well as connected multifunctional devices on the network • Quarterly billing • Used toner cartridge recycling program • Assistance in conducting an annual survey to ensure end user concerns are addressed and satisfaction is upheld at the highest level • An annual or semi - annual review of Service Provider • Consulting services recommending re- alignment of equipment to prolong the life expectancy of the equipment INFORMATION TECHNOLOGY: C3 has agreed to make additional technology changes in order to provide better reporting of print usage, contract management, and enhanced printer maintenance: • C3 will integrate their service request ticketing system with City's IT ticketing system. • C3 will provide access to reporting of printer service maintenance levels and, where necessary, set up automated alerts. • C3 will provide additional features in the FM Audit print management software, and optionally provide the Paper Cut print management software. 25G -3