Laserfiche WebLink
EXHIBIT A <br />SCOPE OF SERVICES <br />EXHIBIT A — SCOPE OF SERVICES <br />1. USE OF ROTATIONAL TOW LIST <br />A. CRITERIA AND RULES FOR USE BY POLICE EMPLOYEES <br />The City agrees to utilize the rotational tow list for all service requests initiated by <br />members of the Santa Ana Police Department except where provided for in this <br />agreement. Therefore, the City agrees to operate under the following policy <br />guidelines unless reasonably necessary to deviate due to exigent or unforeseen <br />circumstances: <br />1. Whenever the driver or owner specifies a particular club, association or tow <br />service to care for his /her vehicle, the garage or tow service requested shall be <br />called and such calls shall not constitute a rotational tow call. <br />2. When a driver does not specify a particular garage or tow service, the garage or <br />tow service called shall be taken from the rotational list in numerical order. <br />When more than one vehicle is to be towed from a collision scene and the <br />drivers do not specify a preference, the rotation list shall be followed on the <br />basis of one tow truck for each vehicle utilizing the numerical rotational order. <br />The rotation list shall be followed on a per vehicle basis rather than per collision <br />or call for service. When multiple Contactors are called to the same incident, <br />the distribution of vehicles shall be determined by the police officer at the scene. <br />3. If the eligible Contractor does not answer the telephone or acknowledge the call <br />via a software dispatch system, is unable to respond, unable to perform the <br />required services, refuses to respond or provide the requested service, or is <br />cancelled due to an excessive response time, that company shall be passed over <br />and shall not be eligible until the Contractor comes up on the rotation list again. <br />4. It shall be the responsibility of the Contractor to notify the Police Department <br />if it is unable to respond within the required time limit or with the appropriate <br />equipment for the type of service requested. <br />5. If it is determined the Contractor is not needed and is cancelled by the Police <br />Department or the vehicle owner, the Contractor shall be placed back on top of <br />the rotation list and no charge shall result from the call. <br />6. The rotation list shall be used on occasions where an officer stores or impounds <br />a vehicle and the driver or owner is not consulted or is not present. <br />