TO' N MO (STANDARD ENTERPRISES) - 2016

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All employees of the Police Department are specifically prohibited from soliciting or recommending any garage or tow service, either directly or indirectly: All officers are directed to ascertain from the party in charge of the vehicle as to their preference of a towing agency. A request of "no preference" by the person in charge will be relayed to dispatch by the officer and will result in a call to the Contractor that is next up on the rotation list. B. REPORTING PROCEDURES 1. All officers requesting a tow truck from the rotational list for the towing, storing or impounding of a vehicle shall complete the Santa Ana Police Department storage /impound form when required by Departmental policy or procedure. The form shall be signed by both the officer and the driver of the tow truck. A copy of the Santa Ana Police Department storage /impound form shall be given to the tow truck driver prior to the vehicle being towed from the scene. II. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES A. WORT{ ASSIGNMENTS AND SCHEDULE The Contractor shall be available to provide services within the corporate limits of the City of Santa Ana 24 -hours per day, seven (7) days per week, 365 days per year. There are no exceptions for holidays under the project. The Contractor shall also make reasonable accommodations for its personnel to attend meetings with City staff from the Police Department, City Attorney's Office or any other City Agency as required by the Project Manager. B. WORIQNG HOURS AND RESPONSE TIMES All services under this contact shall be available 24 -hours per day,_ seven (7) days per week, 365 -days per year without exception. 2. The owner, principal or business manager of the proposing Contractor shall have a minimum of five (5) years of verifiable experience in the towing for -hire industry. Prior experience performing towing services for a law enforcement agency are highly desirable but not required. If the owner, principal or business manager possessing this requisite experience is no longer employed by the Contractor at any time during the course of the contract, the Contractor shall immediately report such change in condition to the City's Project Manager and participation on the rotation list shall be suspended until a new owner, principal or business manager is identified and approved. 3. The Contractor shall be required to have a dispatcher on -duty 24 -Hours per day with the capability to communicate instantly with all trucks and /or drivers assigned to this project.