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CG4 Asset Tracking System°II City of Santa Ana • Provide remote Professional Services to Client for the purpose of Implementing CG4 ATS Enterprise version in the Client's environment for integration to Cherwell. As in Phase 1, CG4 will work with the Client's technical lead to jointly perform the following: CG4 will provide the integration Instructions and step by step guidance to access a connection to the Cherwell asset database, This connection will allow the CG4 Server to "pull" asset data from Cherwell to populate the CG4 Server. Any changes made by CG4 will be "pushed" back to Cherwell via a web services connection. Cherwell asset data imported into CG4 will be verified for accuracy and formatting correctness. (Note: As stated in Phase I, this asset data should be already compatible with Cherwell, If things were completed correctly In Phase I.) Verify and test that asset changes made on the CG4 Mobile tablets are accurately being transferred to the CG4 Server and ultimately the Cherwell system. • Professional Services to include knowledge transfer to achieve full loop data flow from Cherwell to C04 to tablet PC devices and back again. • Training Services for End-users via live web -based Instruction by CG4 personnel, including hands-on operations of the CG4-Moble software features, functionality and operations. Training will be provided for up to five (5) students. 4. Client Technical Responsibilities Client will provide adequate computing resources, including without limitation such hardware and software as may be specified in this Statement of Work (SOW) -or other documents related to this specific project, and the hardware and software used by Client's employees, except as may be expressly provided otherwise. Client will provide CG4 access to existing environments and documentation as CG4 may request If applicable. • Client will supply all workstations, Cherwell server, SQL server, CG4 Central (Windows server) and mobile devices. Hardware and software requirements for each are listed In the separate "CG4 Asset Tracking System for Cherwell - System Requirements" • Client will provide access to a technical resource with administration and installation knowledge of Cherwell for Initial setup and connection to CG4 ATS for Cherwell software. • Client agrees that failure to maintain a charge on the handheld device can result in a loss of data, • Client Is responslble for dally back-up and other protection of its data against loss, damage or destruction. CG4 will have no obligation or liability with respect thereto regardless of the cause, • If applicable, Client will provide a conference room adequate for student training with required desktopsAaptops (as CG4 host machines), mobile scanners, tablets or smartphones, network connectivity (including wireless connectivity, if applicable), whiteboard and electronic projector. (Note: Client should print out end-user documentation In hard copy format from CG4 supplied electronic copy.) S. Client Resource Team Responsibilities Prior to the delivery of any Product or Service, Client will designate a qualified member of its staff to act as a project manager and a liaison between Client and GG4 (the "Project Manager"), The Project Manager will establish priorities, coordinate Client resource schedules, review progress, and assist in Issue resolution. GG4 will be entitled to rely upon such person's representations and authority without seeking further verification. The Project Manager will be the person whom all CG4 communications will be addressed, and the person who has the A 2018 004 Solutions, Inc, All Rights Roacumd. This document is PROPRIETARY and CONFIDENTIAL Ind may not be dupiic ued, redistributed, or displayed to any third perry without the expressed written parts irm d CGA. PMU_Uf