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Ghon a —Management' <br />Categor <br />Requirement, <br />Response <br />B33 <br />P <br />Assist City with establishing <br />MiTECH will utilize a process management <br />change management operating <br />modeling tool to document current state <br />procedures <br />change management process. Conduct a <br />comparative analysis against industry best <br />practice process to identify current state <br />weaknesses, needed process <br />improvements, document future state <br />process design requirements, training <br />materials and implementation plan, <br />document future state operating <br />procedures and Cherwell ITSM system <br />configuration requirements. <br />Train and mentor City resources in <br />implementation of the change <br />management operating procedures, <br />B34 <br />P <br />Provide workflow best practices for <br />MiTECH will provide workflow best <br />emergency, normal and pre- <br />practices for emergency, normal and pre - <br />approved changes <br />approved changes during the development <br />and implementation of the change <br />management operating rocedures. <br />635 <br />0 <br />Ability to provide role bas <br />MiTECH will use OOTB functionality and <br />approval, retracting or rescheduling <br />will implement approval rules based on the <br />of Request for Change <br />documented future state operating <br />(RFC) <br />procedures, RFC status change and <br />rescheduling of changes are part of the <br />OOTB functionality. <br />B36 <br />0 <br />Ability to document back -out <br />The ability to document RFC back -out <br />procadures in RFC <br />procedures is part of the OOTB <br />configuration, <br />B37 <br />O <br />Ability to categorize a RFC <br />The ability to categorize RFCs is part of <br />the OOTB configuration, <br />B38 <br />P <br />Ability to define workflows for <br />MFECH will provide workflow best <br />RFCs <br />practices for RFCs during the development <br />and implementation of the change <br />management operating procedures. <br />639 <br />O <br />Ability to communicate information <br />MiTECH will configure OOTB change <br />of changes and schedules to <br />notification functionality. Key user email <br />various key users <br />groups will need to be created to send <br />notifications. <br />Rl�> Migration Technologles, Inc. Copyright C 2016, all rights reserved Page 11 of 29 <br />25A-29 <br />