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25A - AGMT - IT SRVS MGT SYS
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25A - AGMT - IT SRVS MGT SYS
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Last modified
12/1/2016 4:06:47 PM
Creation date
12/1/2016 2:56:57 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Information Technology
Item #
25A
Date
12/6/2016
Destruction Year
2021
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Asset Tracking <br />Category <br />Requirement <br />Response <br />B40 <br />P10 <br />City wishes to assign asset tags to <br />The process of inventorying, cataloging <br />computer equipment (PC, laptops, <br />and asset tagging of computer equipment <br />tablets, monitors, mobile phones, <br />and other peripheral devices will be <br />servers, TVs, etc.) <br />included in the Asset Tracking operating <br />procedure being developed. Some minor <br />configuration to Cherwell ITSM System will <br />be needed to meet the City's <br />nomenclature. <br />B41 <br />P <br />Establish operating procedures for <br />MiTECH will utilize a process management <br />asset tracking <br />modeling tool to document current state <br />asset tracking process. Conduct a <br />comparative analysis against industry best <br />practice process to identify current state <br />weaknesses, needed process <br />improvements, document future state <br />process design requirements, training <br />materials and implementation plan, <br />document future state operating <br />procedures and Cherwell ITSM system <br />configuration requirements. <br />Train and mentor City resources in <br />implementation of the asset tracking <br />operating procedures. <br />642 <br />O^ <br />Ability to store asset attributes <br />MITECH will configure the OOTB CMDB <br />(Date purchased, warranty <br />module of the Cherwell ITSM System to <br />information, make, model, serial <br />ensure the required attributes are <br />number, etc.) <br />included. <br />B43 <br />O <br />Ability to import asset records <br />MiTECH will configure the Cherwell ITSM <br />system to import asset records. <br />B44 <br />0 <br />Ability to import asset locations <br />MiTECH will configure the Cherwell ITSM <br />System to import asset locations. <br />B45 <br />O <br />Ability to assign assets to users <br />MITECH will configure the Cherwell ITSM <br />and identify asset locations <br />System to assign assets to users and <br />—identify <br />asset locations. <br />646 <br />O <br />Ability to reassign or move assets <br />MiTECH will configure the Cherwell ITSM <br />System to be able to reassign or move <br />assets. <br />B47 <br />O <br />Ability to conduct physical <br />MiTECH will configure the Cherwell ITSM <br />inventory of assets <br />System to aid in the conducting of physical <br />inventory audits. The process for <br />conducting a physical inventory will be part <br />of the Asset Tracking operating procedure. <br />B48 <br />0 <br />Ability to retire and dispose of <br />MITECH will configure the Cherwell ITSM <br />assets <br />System to be able to retire and dispose of <br />assets. <br />al :> Migration Technologies, Inc. CopvriOt © 2016, all riqhts reserved Page 12 of 29 <br />25A-30 <br />
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