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B68 <br />C <br />Integrate with MS Exchange for <br />MITECH will configure Cherwell ITSM to <br />B73 <br />T Provide training materials for the <br />email notifications <br />integrate with MS Exchange. The City will <br />Service Desk and IT Staff <br />designed specifically for the Service Desk <br />be required to provide resources with <br />and the IT Staff for deployment and <br />Exchange credentials and knowledge of <br />B74 <br />_ <br />T Provide training materials and <br />MiTECH will prepare training and <br />Exchange configurations reasonable for <br />communication materials for IT <br />communication materials targeted to IT <br />the creation of system accounts and <br />customers introducing and providing "how <br />supplying of server details. <br />B69 <br />O/C <br />Integration with AD/Payroll to <br />MiTECH will configure the Cherwell ITSM <br />maintain end user database <br />System to maintain the End User <br />Database from the AD system on a <br />scheduled basis, Non OOTB interfaces <br />needed to maintain the End User <br />Database from a separate source <br />(Payroll), requires additional configuration <br />to eliminate duplication data or attributes. <br />MITECH will configure Cherwell for <br />Integration with payroll based on City's <br />re flrements, <br />B70 <br />C <br />Enable ability of approvers to <br />The ability for approvers to approve <br />approve directly from email by <br />directly from email by responding to the <br />responding to the email without <br />email without having to log into the <br />having to log into the application <br />application is not fully OOTB functional. <br />MiTECH will configure Cherwell ITSM <br />System for the ability for approvers to <br />approve Items without logging into the <br />system. <br />671 <br />O/C <br />-Integrate inbound notifications from <br />MITECH will configure the Cherwell ITSM <br />Solarwinds or any other monitoring <br />System to integrate with Solarwinds and <br />systems and create appropriate <br />other monitoring systems to create <br />incident tickets <br />incident tickets. Minor configuration is <br />required and a standardized email format <br />is re uired. <br />B72 <br />O/C <br />Integrate inbound notifications from <br />MiTECH will configure the Cherwell ITSM <br />3m party printer support vendor and <br />System to integrate with 3`6 party printer <br />create tickets <br />support vendor to create Incident tickets. <br />Minor configuration is required and a <br />standardized email format is required. <br />YtlRo�umentatlon� 5 <br />= :` <br />01ate d." Ftapuirem ebt <br />es`,ortse,. <br />B73 <br />T Provide training materials for the <br />MiTECH will prepare training materials <br />Service Desk and IT Staff <br />designed specifically for the Service Desk <br />and the IT Staff for deployment and <br />operation of the Cherwell ITSM System, <br />B74 <br />_ <br />T Provide training materials and <br />MiTECH will prepare training and <br />communication materials for IT <br />communication materials targeted to IT <br />customers <br />customers introducing and providing "how <br />to" use the Cherwell ITSM System self- <br />service no,4al and create service reguests. <br />qi�> Migration Technologies, Inc. Copyright © 2016, all rights reserved Page 15 of 29 <br />25A-33 <br />