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Knowledgo"Mane <br />reports and dashboard <br />ITPT Project Tracking mApp reports and <br />Q&e. <br />I or <br />F-Aq it anent ' <br />dashboards. <br />B61 <br />O <br />Establish IT worker dashboard <br />MiTECH will configure standard OOTB IT <br />for PC remoting for users with an <br />scratch and building the knowledge <br />worker dashboards. <br />Knowledgo"Mane <br />ement <br />Q&e. <br />I or <br />F-Aq it anent ' <br />Response <br />B62 <br />P/C <br />The City will be starting from <br />MITECH will support the development and <br />for PC remoting for users with an <br />scratch and building the knowledge <br />implementation of the Knowledge <br />appropriate license <br />base as we go and will not be <br />Management process which will identify <br />O <br />Integrate with SCCM for patching <br />converting data <br />needed configuration requirements of <br />integrate with SCCM to ensure the ability <br />Cherwell's ITSM System knowledge <br />to record of Cl attribute changes as a <br />management module. <br />663 <br />_ <br />C <br />Configure module with proper <br />MiTECH will configure the Cherwell ITSM <br />categorizations <br />System to enable proper categorization of <br />provide resources to configure SCCM <br />knowledge based_ articles. <br />B64 <br />P <br />Establish operating procedures for <br />MiTECH will utilize a process <br />adding, editing, periodically <br />management modeling tool to document <br />reviewing, and deleting <br />current state knowledge management <br />knowledge articles <br />process. Conduct a comparative analysis <br />against industry best practice process to <br />identify current state weaknesses, needed <br />process improvements, document future <br />state process design requirements, <br />training materials and implementation <br />plan, document future state operating <br />procedures and Cherwell ITSM System <br />configuration requirements. <br />Train and mentor City resources in <br />implementation of the knowledge <br />mana ement operating rocedures. <br />865 <br />C <br />Provide links to third party <br />MITECH will configure the Cherwell ITSM <br />knowledge references <br />System to enable linking to third party <br />knowledge references. <br />Int®ration <br />-OafegbryRe <br />uirement <br />Respops6._ <br />B66 <br />O/C <br />Integrate desktop with GovernLAN <br />MiTECH will configure the Cherwell ITSM <br />for PC remoting for users with an <br />System to integrate with GoverLan <br />appropriate license <br />software. <br />B67 <br />O <br />Integrate with SCCM for patching <br />MiTECH will configure Cherwell ITSM to <br />integrate with SCCM to ensure the ability <br />to record of Cl attribute changes as a <br />result of application patching being applied <br />by SCCM. The City will be required to <br />provide resources to configure SCCM <br />integration changes. <br />mj�> Migration Technologies, Inc. Copyril © 2016, all riqhts reserved Page 14 of 29 <br />25A-32 <br />