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ATTACHMENT 11 <br />DATA REQUIRED - RFP No. 16 -111 <br />The Response to the City of Santa Ana's Request for Proposal <br />The content and sequence of the information contained in each copy of the proposal shall be <br />as follows: <br />A. Letter of Transmittal <br />Include your Bank's understanding of the work to be performed. Additionally, state <br />why your Bank believes it is the best qualified to perform the services requested. <br />Include the Management Contact (Representative authorized to sign an agreement <br />for your bank) and the Project Manager (person responsible for the day -to -day <br />management of the project). <br />B. Table of Contents <br />Include a clear identification of the material by section and by page number. <br />C. Financial Banking Institution Profile <br />Bank Overview - General overview of Bank, customer service philosophy: Describe <br />how you measure and evaluate the quality of your services. <br />1. Provide the number of years of operation and a detailed description of the <br />legal relationship between the local offices /affiliates and the home office or <br />parent. <br />2. Provide the Bank's current long -term debt rating (Mood y's /S &P /Fitch) and <br />current capitalization (defined as combined capital, exclusive of borrowed <br />capital and surplus). <br />3. Provide a report /statement indicating system downtime for the past year, <br />including how many hours and types of services that were affected. How <br />were these problems communicated to the clients? <br />4. Provide the number of branches within the City of Santa Ana, and the nearest <br />full service branch that can assist City with its immediate banking needs. <br />5. Describe any short -term plans to enhance services that may improve the <br />City's banking and cash management efficiency. <br />City of Santa Ana — Banking Services Page 42 <br />