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2015 URBAN WATER MANAGEMENT PLAN <br />The City has a meter replacement and calibration program in place. The program is focused on replacing <br />aging meters and those with high use. The City's meter calibration program is customer driven and is <br />focused on testing meters at the request of customers. The City plans to expand the meter replacement <br />and calibration program in the next five years by the implementing and deploying Automated Meter <br />Infrastructure (AMI) and a proactive calibration and testing program focused on periodically testing high <br />use meters. <br />In accordance with the City's municipal code, all new development with over 1,000 square feet of <br />landscape requires the installation of dedicated landscape meters. The City has also adopted a policy <br />requiring individual metering of all users such as individual tenants of commercial plazas, residential <br />condominiums, and apartments. <br />a <br />There are two parts to the City's water service charges: a fixed Basic Service Charge and a variable <br />Commodity Charge. The Basic Service Charge is a fixed amount based on the connection's meter size <br />and is billed bi- monthly. The Commodity Charge is determined by the amount of water served to the <br />property and is measured in hundred cubic feet (HCF). The City also provides private fire water service <br />and recycled water to specific customers and also has a Private Fire Service Charge and a Recycled <br />Water Commodity Charge. <br />The City's current Commodity Charge rates, effective from July 1, 2015 until July 1, 2016, were approved <br />on February 17, 2015 and are shown in Table 4 -2. <br />Table 4.2: Water Rates Effective July 1, 2015 <br />r x <br />Part of the City's public education and outreach program is administered by MW DOC, although the City is <br />not one of its retail agencies. MWDOC has established an extensive public education and outreach <br />program to assist retail agencies in Orange County to promote water use efficiency awareness within <br />their service areas. MWDOC's public education and outreach programs consist of five primary activities <br />as described below. <br />In addition to the primary programs it administers, MWDOC also maintains a vibrant public website <br />(www.mwdoc.com) as well as a social media presence on Facebook, Twitter and Instagram. MWDOC's <br />Facebook page has more than 1,200 followers. The social media channels are used to educate the public <br />about water - efficiency, rates and other water - related issues. <br />arcadis.com <br />4 -3 <br />