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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />EXCLUSIONS TO TECHNICAL SUPPORT SERVICES................................................................................28 <br />8. OPTIONAL MAINTENANCE PROGRAMS...................................................................................................29 <br />8.1 <br />DATABASE ADMINISTRATION (DBA) SERVICES / SYSTEM ADMINISTRATION (SA) SERVICES .................... <br />29 <br />9. ADDITIONAL INFORMATION.......................................................................................................................31 <br />9.1 <br />DOCUMENTATION LIBRARY (COMING SOON).............................................................................................. <br />31 <br />9.2 <br />CRYSTAL REPORT / SSRS REPORT SHARING POOL (COMING SOON)........................................................... <br />31 <br />9.3 <br />CLIENT TSR REPORTS (COMING SOON)....................................................................................................... <br />31 <br />9.4 <br />KNOWLEDGE BASE (COMING SOON)........................................................................................................... <br />31 <br />9.5 <br />CUSTOMER FORUM (COMING SOON)........................................................................................................... <br />31 <br />9.6 <br />TIBURON USER GROUP............................................................................................................................... <br />31 <br />9.7 <br />PRODUCT STEERING COMMITTEES.............................................................................................................. <br />32 <br />Tiburon, Inc. July 1, 2015 Page ii <br />A TriTech Software Systems Company <br />