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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />1. INTRODUCTION <br />This document provides a description of the service programs available to Tiburon's warranty and <br />maintenance Clients with a current and valid Master Support Agreement (MSA). This document defines <br />both standard and optional support programs, and outlines the process for working with Tiburon to report, <br />track, and resolve issues. <br />NOTE: The service programs and the terms and conditions contained herein are those available as of the <br />date of this document; these service offerings, as well as terms and conditions are subject to change <br />without notice. <br />Tiburon, Inc. July 1, 2015 Page 3 <br />A TriTech Software Systems Company <br />