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& Maintenance Support Version 8.1 Guidelines & <br />3. TRANSITION FROM PROJECT [OPERATIONS] TO SUPPORT <br />[CSCI <br />When a project is completed as deemed in the Statement of Work, the Client systems transition from the <br />project phase to the warranty or maintenance programs. Leading up to this major milestone, Tiburon staff <br />members, including the Project Manager, Client Liaison, Account Executive, Engineering, Installation <br />Services, and CSC Engineering resources participate in an internal System Assurance 'Review (SAR). <br />This ensures that all parties are aware of the Client configuration, connection information, applications <br />installed, cutover plan and schedule, as well as other information specific to the Client implementation. <br />This information is logged in the third party application used by Tiburon for Client Support, currently <br />HEAT Call Logging by Front Range. <br />When the project is completed as deemed in the Statement of Work, the system(s) are stable and there are <br />a nominal number of TSRs not closed for each system, there is a final internal System Assurance Review <br />between Operations, Engineering, Installation Services, and Client Support to transition the support of the <br />Client systems from Operations / Project mode to CSC / Support mode. The Project Manager also <br />schedules a turnover meeting with the Client to introduce the Client Liaison to the Client. <br />Tiburon, Inc. July 1, 2015 Page 8 <br />A TriTech Software Systems Company <br />