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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />4. WORKING WITH THE SUPPORT CENTER [CSCI <br />The CSC functions as the single point of contact for ongoing Client support issues once project is <br />completed as deemed in the Statement of Work and support for the systems has been turned over to the <br />CSC. Tiburon's Client Liaisons oversee the CSC activities for their assigned Clients. The Client Liaison <br />also works closely with the Client's Tiburon Account Executive in order to keep them updated on overall <br />service needs. <br />4.1 SUBMITTING A TSR <br />Client may contact the CSC to report an issue by telephone, email, or via the third party Self Service <br />application provided for this purpose. Priority 1 and Priority 2 issues must be reported by telephone 24 x <br />7 to ensure optimal response to the issue. <br />4.2 1124x7" SUPPORT <br />"240" support is standard for all CAD, Jail Records, and State Message Switch products. It is optionally <br />available for all other products for an additional cost. For assistance in adding this support for other <br />systems, Clients should contact their Account Executive. <br />Tiburon, Inc. July 1, 2015 Page 9 <br />A TriTech Software Systems Company <br />