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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />S sterhs'XdiiiWktration Seroces <br />Level;1 <br />Leve12, <br />Levet3 . <br />Backup Planning Consultation and Scripts (UNIX <br />only) <br />✓ <br />✓ <br />✓ <br />Set -Up of Backup Scripts (UNIX only) <br />✓ <br />✓ <br />✓ <br />High -Availability Cluster Application Restart <br />✓ <br />✓ <br />✓ <br />Expansion of Files stem Disk space Allocations <br />✓ <br />✓ <br />Application of Operating System Patches for <br />Tiburon Applications <br />✓ <br />✓ <br />Remote Monitoring for System Health <br />Business <br />Day (8x5) <br />240 Support <br />Perform Application Baclmp Activities <br />Business <br />Day (8x5) <br />240 Support <br />Operating Systems, Hardware and Networking <br />Assistance <br />Business <br />Day (8x5) <br />240 Support <br />Remote System Administration <br />24x7 Support <br />Perform Performance Analysis, Report and <br />Adjustments to System Performance Parameters <br />Annually <br />Review of Hardware and operating System on <br />Named Services and Provide a Written Report <br />Monthly <br />Tiburon, Inc. July 1, 2015 Page 30 <br />A TriTech Software Systems Company <br />