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& Maintenance Sunport Version 8.1 Guidelines & <br />9. ADDITIONAL INFORMATION <br />NOTE: As these become available there will be no additional cost to client to utilize. <br />9.1 DOCUMENTATION LIBRARY (COMING SOON) <br />All current -version baseline documentation is posted in the Documentation Library for Client access and <br />download. This includes documentation for all current product version baseline releases. A link to this <br />Documentation Library can be found on the Tiburon Support Website. <br />9.2 CRYSTAL REPORT / SSRS REPORT SHARING POOL <br />(COMING SOON) <br />Clients can submit Crystal Reports or SSRS Reports to be posted in the Sharing Pool, which will <br />accessible by all Tiburon Clients. <br />9.3 CLIENT TSR REPORTS (COMING SOON) <br />Standard SSRS Reports are available for Clients to obtain a formatted report of their TSRs or a non - <br />formatted report in csv format. Reports may include all Open Cases (not closed) or All Cases regardless <br />of status. <br />9.4 KNOWLEDGE BASE (COMING SOON) <br />Clients can submit a string search against Call Description and Status/Solution data in the HEAT database <br />to see if an issue had been submitted and a resolution is available to a common issue. The inquiry can <br />also be filtered by System Type. <br />9.5 CUSTOMER FORUM (COMING SOON) <br />The Customer Forum will allow communications between Tiburon Clients on common issues or topics. <br />9.6 TIBURON USER GROUP <br />The Tiburon User Group provides an important vehicle for communicating with other users and Tiburon <br />staff. Each year, Tiburon hosts a User Group conference, offering training sessions, presentations and <br />product demonstrations. The annual conference enhances communication among users, introduces new <br />products and product upgrades, and provides working sessions focused on specific areas of user interest. <br />Each agency can send as many representatives to the annual conference as desired, at the then current per <br />attendee registration fee. The attendee fees help to offset a portion of the expenses we incur to ensure a <br />high-quality event for our Clients. <br />Tiburon, Inc. July 1, 2015 Page 31 <br />A TriTeeh Software Systems Company <br />