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EXHIBIT A <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSAi,S FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES <br />SCOPE OF SERVICES <br />DESCRIPTION AND SCOPE OF WORK <br />The City of Santa Ana is issuing this Request for Proposals (RFP) for Automated Parking Citation and <br />Processing Services, The City desires an integrated software and hardware service solution to parking citation <br />and payment processing, The preferred solution will include hand -held computers for ticket issuance and data <br />download with real -time, online access for public safety officers, the City's Parking Citation Coordinator and <br />Finance Staff to citation Information and citatlon status on a user - friendly reporting structure. A complete <br />package of citation issuance, processing, collection, reporting, hardware and software maintenance Is <br />required. The program and service must also accept and support hand - written citation farms, <br />The Vendor shall coordinate its efforts with the City of Santa Ana Police Department, City of Santa Ana <br />Finance Department, Orange County Court System and other agencies affected by the project, The Vendor <br />will be expected to work closely with the Police Department's Traffic Division and Finance Department to <br />ensu* compatibiiity and uniformity, <br />A. Software Specifications <br />1), Vendors must provide a software solution for electronic Issuance of citations, Software must <br />be installed on and compatible with the HP /Compaq IPAQ handhold bomputer and Incorporate <br />the following features: <br />a). Citation must be capable of printing on a 2 " -45' thermal printer (brand name tc be <br />determined later). Vendor must recommend a printer compatible with their software <br />product. <br />2). Data Entry from Handwritten Citations. <br />a). Receive and date stamp weekly batches of all handwritten citations sent by City; <br />b). Enter citatlon information Into the database; <br />c). Batch, record, and verify receipt of all manual citations within two (2) business days; <br />d), Edit capability to correct dates, duplicate citations, violation codes and fine amounts; <br />e). System for filing /storing citations in easily retrievable format for a minimum of two (2) <br />years and then dispose in accordance with City direction. <br />3). Automated Transfer and Upload of citations Issued by the handheld computer. <br />a), Loading of batch files immediately upon transfer; <br />b). Edit capability to correct dates, duplicate citations, violation codes, and fine amounts; <br />c). System to promptly notify City regarding citations unable to be entered for any reason <br />(no violation code, unreadable license, etc.) <br />4), Registered Owner Name Retrieval. <br />a). Retrieve data online from the State of California Department of Motor Vehicles <br />(DMV); <br />b). Provide daily access to registered owner Information; <br />c). Validate DMV makes upon return of registered owner Information from DMV to <br />ensure proper make of vehicle Issued citation; <br />d). Review DMV "No Hit" list to ensure that license plate and state have been entered <br />correctly; <br />e). Daily registered owner name retrieval for all citations without a name on the system, <br />City of Santa Ana -- A.itornated Parldng Citation and Processing Services (RFP 16 -116) <br />2 SGA 3 <br />