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5). Out-of-State Registered Owner Retrieval from State DMV. <br />a), Maintain regularly scheduled communications with DMV offices in the 60 states; <br />b). Maintain regularly scheduled communications with the Transportation Ministries In <br />Canada and Mexico that permit registration and name acquisition; <br />c), Mail ooilec(lon letters; <br />d), Communicate with individuals outside of the United States who were Issued a <br />parking citation by the City. <br />6), DMV Registration Holds /Releases. <br />a). Process DMV holds or releases daily; <br />b). Access DMV records online; <br />c). Capability to release registration holds upon City's request; <br />d), Report monthly holds and payments made at DMV; <br />a), Immediate update of database with monthly payment Information from DMV, <br />7), Automated processing of Administrative Review Requests, <br />a). Vendor shall provide tracking and correspondence for all administrative review; <br />b). Vendor shall enter and maintain database of all administrative review, showing <br />current status of each request. System must be integrated with parking citation issuance <br />and processing system. Ensure a result is received for each correspondence; <br />c). Administrative review requests must be entered into the system within two (2) <br />business days from date of receipt; <br />d). Provide inquiry capabilities for citations In the administrative review process; <br />e). Print and mail (by first class mail) all administrative review result letters; <br />f). Notify the City of citations that have been successfully dismissed through the review <br />process and have had payments processed, (or are cancelled) so the City can issue a <br />refund; <br />g). File and store all source documents for ease of retrieval; <br />h). Provide staff to respond to telephone Inquiries regarding how to contest a violation, <br />determine outstanding penalty amounts or delinquent fees, identify time frames, and any <br />other pertinent information in order to contest a citation by mail or in- person; <br />I). Link the hearing freaking system to the citation database in real time to obtain citation <br />Information such as citation Issue date, delinquent date, amount owed, and other <br />citations open with the same license plate numbers; <br />j), Ensure that the computer system is capable of recording data and comments for <br />historical background, suspending action while appeals are under investigation, sort <br />citations by type of violation and /or defense, record case decisions, generate letters and <br />use customized liability reason codes; <br />k), Provide monthly report of review results by citation number. <br />8). Administrative Hearings. <br />a). Provide tracking and correspondence for all administrative hearing requests; <br />b). Vendor shall enter and maintain a database of all administrative hearing requests, <br />showing current status of each request. System must be Integrated with parking citation <br />Issuance and processing system, Ensure a result is recelved for each correspondence; <br />c). Schedule Administrative hearings and forward schedule to the City; <br />d). Print and mail (by first class mail) customized hearing notification letters for the City; <br />e), Respond to inquiries for the City and the public regarding date of hearing, malling <br />date, location of hearing and directions to hearing location; <br />f). Re -send letters should room or dale changes be necessary; <br />g). The Hearing Officer will forward results of Administrative Hearing to the City and to <br />the Vendor; <br />h). Letters regarding the results of Administrative Hearings will be malled by the Vendor; <br />City of Santa Ana — Automated Parking Cltatlon and Processing Services -P 16 -116) <br />IM-14 <br />