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the hours of 7;00 a,m, and 6;00 p,m, Monday through Friday, except City recognized holidays. <br />L). Database Backup & Off -site Security <br />1), Ensure that all systems are backed up daily to ensure safety of data in the event of a power <br />outage or natural disaster; <br />2). Transfer and store off -site all backups of data for disaster recovery, <br />M), Interagency Intercept Program (Franchise Tax Board) <br />1). Vendar must be able to Interface with the Interagency Intercept Program (FTE) for collection <br />of delinquent fees. <br />N), Contract Requirements <br />1), No portion of the contract shall be permitted to be subcontracted to another private or public <br />agency without express written approval from the City, Vendors must disclose the nature of <br />work being subcontracted and the name of the private or public agency; <br />2). All processing functions performed shall be completed within two business days after receipt <br />from the agency; <br />3). The Vendor shall comply with all roqulremants of the State of California Vehicle Code (CVC) <br />In regard to processing and ad]udioatlon of citation records sent by the City; <br />4). The Vendor shall be required to send notices to lessees of cited vehicles when provided with <br />the Information provided on "Certificate of Non - Ownership "; <br />5). The Vendor shall provide necessary on -site training and support for City staff, to retrieve <br />information stored In the computer system; <br />N). Other <br />1). Attend City meetings as needed or when requested at Vendor's expense. This Includes but <br />not limited to, transportation, lodging, meals, and staff time; <br />2). Vendor shall comply with California Vehicle Code Section 40200.3 (b), regarding the Annual <br />Report. The City may audit the report at Its own expense. <br />3). Work with Traffic Engineering to process and track Issued parking permits. <br />4), Ensure that no information associated with the notice of parking violation system is disclosed <br />to anyone other than the City for any purpose other than the colleotlon of penalties, fines and <br />fees, The Vendorwill ensure compliance with appropriate State and Federal regulations <br />pertaining to the confidentiality of Information, <br />I!, IMPLEMENTATION <br />City staff shall have the right to modify, reduce, or delete the services as needed by City. Submit <br />a plan to transfer data from the existing Vendor. <br />City of Santa Ana - Automated Parking Citation and Processing Servlces (RFP 16 -116) <br />2tG 4_�18 <br />