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Addendum to Exhibit A <br />3caae of Services <br />j I. DESCRIPTION AND SCOPE OF WORK <br />The City of Santa Ana is issuing this Request for Proposals (RFP) for Automated Parking <br />Citation and Processing Services, The City desires an integrated software and hardware service <br />solution to parking cltatlon and payment processing, The preferred solution will Include hand. <br />held computers for ticket issuance and data download with real -time, online access for public <br />safety officers, the City's Parking Citation Coordinator and Finance Staff to citation information <br />and citation status on a user - friendly reporting structure. A complete package of citation <br />Issuance, processing, collection, reporting, hardware and software maintenance is required. The <br />program and service must also accept and support hand - written citation forms, <br />The Vendor shall coordinate Its efforts with the City of Santa Ana Police Department, City of <br />Santa Ana Finance Department, Orange County Court System and other agencies affected by <br />the project. The Vendor will be expected to work closely with the Police Department's Traffic <br />Division, Information Systems Division, and Finance Department to ensure compatibility and <br />uniformity, <br />A. Software Specifications <br />1). Vendors must provide a software solution for electronic Issuance of citations. <br />Software must be installed on a handheld computer / mobile device and <br />Incorporate the following features: <br />a). Citation must be capable of printing on a 2"45" thermal printer (brand <br />name to be determined later). Vendor must recommend a printer <br />compatible with their software product. <br />b). Citation software must support touchscreer functionality to enhance <br />the usability of the system. <br />c). Citation software must support taking photographs and recording them <br />along with the citation record. <br />d). The vendor's solution must include an interface capable of exporting <br />citation data to the Police Department's records management system <br />currently being Implemented, InformRMS by TriTech Software <br />Systems. The interface must support exporting any and all fields <br />captured as part of a citation record. The interface will support common <br />data transfer methodologies (e,g, XML, CSV, web servioes, FTP, etc,). <br />25G -19 <br />