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i <br />Data Ticket, Inc. City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />O: 949 752 -6937; F: 949 752 -6083 Parking Citation and Processing Services <br />2. Firm and Perronnei Experience <br />Data Ticket provides the highest level of services to each of our clients. We have adequately <br />staffed each department to accommodate each and every client's needs. We do not share <br />resources across departments; rather we have hired and maintain each department such that <br />there is no need to share resources among departments; however personnel are cross - trained to <br />ensure our entire staff' Is well versed in the entire citation processing lifecycle. <br />City Personnel will have access to all Managers, as well as individuals within each Department. <br />A Project Manager will be the City's point person for all implementation needs. In addition, <br />Individual and group email$ as well as direct phone lines will be provided to City Personnel to <br />ensure Data Ticket Is always accessible. Finally cell numbers for specific individuals will be <br />provided to Clty Personnel should the need for after -hours assistance ever be required. <br />At a hIah- Ievei. roa non elbiI tV mmnnnSf fha'rnlln MMM Intl it] lei I Id I. h�� k..............:A—A a,..i <br />Inds ldual,; <br />lgritrfenk of Tstts" <br />Heather Nowlan, Senior Client <br />t setup end maintenance <br />Services Manager, Project Manager <br />l and on -going User Training <br />for the City of Santa Ana <br />espondence Review <br />ndance at City Council <br />and Administrator Setup <br />Questions <br />Fen <br />Brook Westcotf, Chief Operating <br />versight <br />Officer & Supplemental Project <br />ncement Prloritization <br />Manager for the City of Santa Ana <br />unting Oversight <br />dance at City Council Meetings <br />hly Performance Review <br />ction Rate Statistics / Financial Analysis <br />nal Oversight of Operational Processes <br />Heather Nowlan, Director of Client Services, will be the individual responsible for working directly <br />with the City on a day to day basis. Specifically, she will be responsible for processing any <br />request the City may have, Including providing each of the City's Personnel with unique <br />usernarnes and passwords that will provide access to the Citation Processing System at the <br />appropriate, requested level. In addition, Heather will be responsible for providing all user <br />training with regard to the Citation Processing System Software. This training will be performed <br />in person, via the Internet and over the phone. Finally, Heather will be responsible for reviewing <br />all noticing and correspondence to be sent on behalf of the City. <br />Brook Westcott, Chief Operating Officer, will be responsible for ensuring the IT, Accounting, FTB, <br />Noticing and DMV Functions work properly for the City. She will also be responsible for all <br />financial analysis required by the City. In addition, Brook will be responsible for contractual <br />oversight. <br />On the following page, we have provided the City with a high level organization chart for Date <br />Ticket, All of the individuals identified on the chart work in the Newport Beach, California office <br />and each of the Individuals Identlfled in the organization chart provided below will be made <br />available to City Personnel throughout the life of the contract. <br />2j Page <br />25G -26 <br />