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Data Ticket, Inc, City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />O; 949 752.6937; F: 949 752.6033 Parking Citation and Processing Services <br />Data Ticket makes available to our Clients our Data Entry Manager and Data Entry Lead, our <br />Customer Service Manager, cur complete Adjudication Department, our complete Operations <br />Department, our Complete Accounting Department and our complete IT Department. Of course, <br />should the City prefer to work through a single point of oontact and a supplemental contact, we <br />can accommodate that as well, Our goal In working with each Client is to fit their Individual <br />needs, We do not aver axnr±rt n MIAnb a,..-1.a 6- <br />Nana <br />t <br />uebsgs or business moaei. <br />unotiph.' <br />Yearsaf <br />M ar'orke Flemkn <br />Overall contract mane among <br />Ek erlance <br />Brook Westcott <br />ting <br />Contract management, kT oversight, <br />12 Years <br />7he <br />Accounting oversight, enhancement <br />managemant, City Council attendance <br />Project Manager <br />Heather Nowlan <br />ces <br />Implementation management, training <br />7 Years <br />Kay Singh <br />& <br />coordination report generation <br />Dally aporational assistance, including <br />20 Years <br />Adjudication <br />citation adjustments, DMV access, real -time <br />DMV lookups, etc, Dally adjudication <br />assistance, Hearing Office Scheduling and <br />15t Level Administrative Review dispositions <br />Joan Conat <br />Data Ent <br />Dal! data ant assistance <br />23 Years <br />Mariano Hernandez <br />Accounting <br />Dail accountin /ban in assistance <br />6 Years <br />Wanda Stone <br />Programming <br />Dally assistance with Ehe handheld solution <br />9 Years <br />chosen <br />Jose Sandoval <br />Customer <br />Daily customer sorvice assistance <br />6 Years <br />Service <br />Finally, Data Ticket does not intend to use any contractors or sub - contractors to perform any of <br />the responsibilities identified In the City's RFP, <br />3. Implementation Plan <br />Our approach to citation processing is continually evolving. We have been processing parking <br />citations for 27 years, We use our experience and expertise to continually improve our software <br />and our services so that our partnerships with our Clients continue to evolve and grow, <br />Our Solution is 100% web - based. City Personnel will have access to the Solution via unique <br />usernames and password, Access to the Solution is provided at the webpage level which <br />provides the City with the greatest amount of flexibility regarding individual user access level, In <br />addition, specific City Personnel will have the ability to act as an Administrator of the Solution, <br />Proprietary and Confidential to Data Ticket, Inc. 3 .P a' 'a <br />25G -27 <br />