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Data Ticket, Inc. <br />Newport Beach, CA <br />0: 949 7526937; F: 949 762 -6033 <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />doh -Level Plan <br />Data "Picket Is well versed In both the Implementation and conversion efforts associated with <br />parking nttatlons. We believe we ere the only vendor who Is well equipped to handle the <br />processing and collection requirements set forth in the City's RFP. We will convert all of the <br />City's data at no cost to the City. <br />Prior to an Implementation, Data Ticket recommends a series of meetings to define when each <br />notice will be sent, when each penalty will be added, and all other business rules that will be <br />adhered to through the citation processing Iffecycle, Our Solution will use this Information to <br />process the City's citations smoothly and effectively with as little human Intervention as possible. <br />A high level functional Implementation plan has been provided below that outlines the tasks the <br />Cit and Data Ticket's PrOlect mans tiers should revlew riot t o m I I <br />Task <br />amemation. <br />n iTim®-me <br />Data Ticket is selected as the vendor of choice for the <br />City <br />Week t <br />Cit 's citation rocessin and collection services <br />f�i <br />Contract reviews are complete and the contract Is signed <br />& Data <br />Week t <br />and a roved by City Council <br />ket <br />Termination letter is sent to prior vendor outlining a test <br />The City & Data <br />_ Week 1 <br />conversion file and a final conversion file timeline <br />Ticket <br />Perform introductions of the key Individuals at both the <br />The City & Data <br />Was 1 <br />City of Santa Ana and Data Ticket, including: <br />Ticket <br />Accounting - 0 erations - Data Ent -A peals <br />Provide and submit Diviv pare code reassignment <br />The City & Dafa <br />Week 1 <br />paperwork <br />Ticked <br />Provide OR( or obtain S -ORI Paperwork <br />The City <br />Week 2 <br />Discuss and agree on handheld solution options <br />The City & Data <br />Weeks 1- <br />Provide the following to Data Ticket: <br />Ticket <br />The City & Data <br />2 <br />Week 1 <br />Bail schedule & penalty increments - Officer list <br />Ticket OR City's <br />Location list -Copy of a manually written citation <br />oxistin9 vendor & <br />.Copy of an electronic citation <br />Date Ticket <br />Approve Parking Citation forms <br />The City & Data <br />Weak 2 <br />Review the Invoicing practices set forth by Data Ticket <br />Ticket <br />The City & Data <br />Week 3 <br />Review the City's standards for Customer Servlca <br />Ticket <br />The City & bate <br />Week 3 <br />Ticket <br />Prior vendor to provide Data Ticket with sample <br />Prior Vendor _ <br />Weok 3 <br />conversion file and definitions <br />Review file and seek clarification on outstanding <br />Data Tlcket <br />Waslt 3 <br />uestions; execute test conversion effort <br />Weekly conference calls to discuss progress of account <br />_. The City -& Data <br />Weekly <br />seta <br />Ticket <br />ReMW available reports for month -end and Invoioe <br />The City.& Data <br />157 Invofce <br />details <br />Ticket <br />Month <br />Receive final conversion file <br />a Ticket <br />Weak 6 <br />Signcff on conversion data <br />�Th.T�Jlt,& Dataeeks <br />6- <br />lcket <br />7 <br />Proprietary ., ..._. . <br />and Confidential to Data Ticket, Inc. <br />25G -29 <br />51Pa,rye <br />