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Data Ticket, Inc, <br />Newport Beach, CA <br />C: 949 752 -6937; F: 949 752 -6038 <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />maintaining user access levels for all City Personnel, Of course, if the City prefers for Data Ticket <br />to maintain user access levels, our Clients Services Department will be happy to fulfill that role, <br />During the life of any contract, we believe It is our responsibility to benefit our Clients technically <br />by providing regular enhancements. Our software is living software, It Is provided as a Software <br />as a Service (SaaS) model, Because our Clients do not own the software, it is Data Ticket's <br />responsibility to enhance that software regularly, thereby providing our clients with new, forward - <br />thinking functionality, <br />Citation Management gnoroach <br />Data Ticket's Citation Management Solution is available to our clients via a 100% web -based <br />selutlon. We are a leader in the Industry with regard to our customer service, Industry knowledge <br />and willingness to partner on every level with our Clients. Since we have the benefit of <br />processing for many agencies we have the access and ability to observe and understand "best <br />practices" In the industry and to share those best practices with our Clients, We partner 100% <br />with our Clients to meet and exceed their needs and we expect our Clients to rely on us for our <br />expertise. <br />Data Ticket offers several models to meet the City's Citation Management Processing <br />requirements. These models range from Data Ticket performing all services In -house to the City <br />performing all services In -house to a combination of sharing or dividing tasks and services. <br />Based on the City's RFP and the City's response to the questions asked, we understand the City <br />wishes to provide the highest level of customer service for all types of customers while sharing in <br />the daily responsibilities. Based on this Information, we have provided what we believe to be best <br />practices that will provide the maximum benefit for the City's Customers and Staff, <br />The table below represents our suggestion only of how we believa the daily citation processing <br />and collections responsibilities can be shared to maximize the efficiency of the process, Again, <br />all services can be reviewed individually and the City, Data Ticket or a combination of both can <br />perform each service. The bolded Items indicate who will take the primary responsibility for the <br />Items below: <br />FtaitCtiorrplity, <br />Ccty'PosonneI_ <br />Data Ticket <br />Performs. <br />POrfoVMS <br />Data Entry of Manually Written Citations <br />No <br />Yes <br />Automated Electronic Transmission of Citations <br />Yes <br />NA <br />Real -time automated re istered owner retrieval <br />No <br />Yes <br />Generation rintin and sendin notices <br />No <br />'yes <br />View photos, videos and voice recordings of citations in <br />Yes <br />Yes <br />the format In which the are sent <br />Automated Ball F'scalatlon <br />No <br />Yes <br />Automated management of the FTB and Delinqueni <br />No <br />Yes <br />Processes <br />Place citations an adjudication holds and scan all <br />Yes <br />Yes <br />supportin documentation <br />Enter 16 Level Dispositions <br />Yes <br />Yes <br />Send all Adjudication Letters <br />No <br />Yes <br />Schedule 2" Level Hearings <br />Yes <br />Yes <br />Enter notes to be viewed b IV the City and Data Ticket <br />_ <br />Yes <br />Yes <br />Handle Customer Service, including IVR and live, bi- <br />No <br />Yes <br />lingual customer service phone lines <br />Proprietary and Confidential to Data Ticket, lnr,. 4 1 P a g e <br />25G -28 <br />