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Data Ticket, Inc. <br />Newport Beach, CA <br />0: 949 752.6937; F: 949 752.6033 <br />City of Santa Ana <br />Request for Proposals for Automated <br />Parking Citation and Processing Services <br />Charge -backs and NSF's (Optional) $9.25 per Issued instance <br />• Data Ticket will process credit card charge -backs and NSFs when notified of each <br />occurrence <br />• Once processed, Data Ticket will send a oustom letter to the Individual detailing the returned <br />item and the amount due on the oltatlon <br />Refunds (Optional) $3.50 per issued instance <br />• Data Ticket will process refunds when notified by the Agency <br />• In the event the Agency utilizes Joint Banking, Data Tioket will verify, generate and send <br />each refund due when notified by the bank <br />• Refunds will be Issued weekly <br />• Refunds will be sent via 7a' Class Mail <br />4arvices included in the Above Costs. <br />Online Access for the Agency's Customers: Included <br />The Agency's Customers will have the ability to perform the following fundlons online: <br />• View real -time oitation(s) data <br />• Pay for a single or many citatlon(s) <br />• Request a 9•' level Administrative Review and attach up to three docr,iments supporting their <br />position <br />• Request a 2nd Level Administrative Hearing Request and attach Lip to three documents <br />supporting their position <br />• Print a receipt <br />• View pictures of the citation taken by the issuing officer (if the Agency allows) <br />Online Access for the Agency's Staff: Included <br />Access to the Agency's data is based on unique usernames and passwords assigned to each <br />individual who requires access to the system. Data Ticket does not limit the number of <br />individuals who have access to the system and the number and types of access can <br />change at any point with a simple small request to Data Ticket, <br />Our Solution is setup to mainlaln a complete audit trail for each and every transaction in the <br />system, therefore, the username is displayed next to every transaction in the system, indicating <br />who performed the transaction and when, <br />Dependent on the access rights provided to each Agency Staff member, the following <br />capabilities are available: <br />• View real -time citation(s) data, including pictures taken by the Issuing Officer <br />• Accept payment via VISA, MasterCard, Discover and American Express credit /debit cards <br />• Accept payment via Cash, Check or Money Order <br />• Process NSFs, Chargebacks and Refunds <br />• Reduce or inorease violation amounts, dismiss citations, void citations and place citations on <br />hold <br />Change citation data, including violations, date, time, plate, location, comments, make, <br />model, color, registration expiration date and others <br />• Perform Administrative Reviews online by entering the disposition directly online <br />• Generate a time expired or letter of non responsibility for a citation in the adjudication <br />process <br />Proprietary and Confidential to Date Ticket, Inc. 231 P a g e <br />25G -47 <br />