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Data Ticket, Inc. City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />O; 949 752 -6937; F: 949 762.6033 Parking Citation and Processing Services <br />• View the complete reason for the Review Request and supporting documentation provided <br />by the Appellant directly online <br />• Edit Appellant Information <br />• Upload disposition documents sent to the Agency via US Mall <br />• Add a note to a citation and see all comments added to the citation <br />• View the reason for the 2" d Level Administrative Hearing Request online and view the <br />supporting documentation provided by the Appellant, directly online <br />• Print a receipt with or without registered owner Information <br />Reporting: Inoluded <br />• Data Ticket offers 24 reports online for our Clients to generate, print and re -print 24/7. We <br />provide real -time reports that can be generated for any timeframe required and we provide <br />pre - processed /month -end reports that reflect the month -end view of date. <br />• All reports are available online and because we do not purge data unless specifically <br />requested to do so by a Client, the date is available as long as the Agency Is a Client. <br />• All reports are generated In HTML so our Clients can copy and paste the data Into Excel for <br />data manipulation purposes. <br />• If the Agency were to request a report that was not already available using the standard <br />reports or report generator, Data Ticket would work with the Agency to design the report and <br />provide It to the Agency at no cost. <br />Manual Payment Processing: Included <br />• Manually received payments (checks, cash, money orders and credit card payments sent via <br />US Mall) are rocelved at our PO Box in Newport Beach where a bonded and Insured courier <br />picks up the mail dally and delivers it to our Newport Beach office <br />i On -site Mail Department opens, sorts and batches the payments before providing them to <br />our on -site Data Entry Department <br />• After double -blind entry of each payment, the citations are updated by our Quality Assurance <br />team <br />• Payments are then provided to our Accounting Department where dally deposit slips are <br />completed and provided to a bonded, insured courier who takes them to the bank <br />Registered Owner Information: Included <br />• Registered owner information for ali citations issued on California license plates <br />• Turnaround time for acquisition of California registered owner information is some day <br />• Registered owner Information for all citations issued on out of state license plates <br />• Data Ticket is a recognized Strategic Partner with NLETs and has access to registered <br />owner Information nationwide real-time through NLETs servlce <br />• Access to this system requlres the use of the City's ORI for tracking purposes only; Data <br />Ticket will utilize its own ORI for actually acquiring the out of state RO data <br />CA DMV Holds and Releases. Included <br />• California DMV Holds and Release performed dally via an online connection <br />• Holds and releases can also be performed reahtirns, upon request <br />• Citation amounts placed on hold are updated daily in the event a partial payment is made <br />Proprietary and Confidential to Data Ticket, Inc. <br />25G -48 <br />24IPage <br />