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EXHIBIT A • SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS FOR <br />INFORMATION TECHNOLOGY AS- NEEDED PROFESSIONAL SERVICES <br />DESCRIPTION AND SCOPE OF WORK <br />The City of Santa Ana is soliciting proposals from qualified Proposers who can provide <br />technology contract service personnel and consulting services on an as needed basis for a one - <br />year period, with possible extensions of three (3) additional one -year periods. This term is <br />subject to final approval by the Santa Ana City Council. <br />Services under any resulting agreement will be for the Information Technology Department <br />(ITD), ITD will administer agreement(s) resulting from this RFP. <br />It is anticipated that the services provided through these agreements would be used in five (5) <br />distinct manners: <br />• Provide staff for temporary situations that do not justify the addition of regular City staff. <br />(junior- and senior - level) <br />• Provide temporary contract service personnel with unique technology skills to act as a <br />technical resource to project teams for projects that do not justify the addition of regular <br />staff. <br />• Provide additional resources for situations that exceed the capacity of existing City staff. <br />• Provide project -based consulting and implementation support (fixed or hourly cost). <br />• Provide managed services based on service. (I.e., server support per server, desktop <br />support per PC, etc.) <br />All five (5) situations require highly qualified, technology contract service personnel who perform <br />exceptionally well in their specialties. <br />Technology contract service personnel and consultants will work individually as technical <br />resources or as members of project teams, and will be under the overall general direction of City <br />technology management. In certain instances, sub - projects may be contracted out. <br />1. OVERVIEW OF EXISTING SYSTEMS <br />a. Infrastructure <br />• About 40 physical Wintel -based servers and 250 + VMware virtualized servers <br />supporting enterprise applications /services, local area networks and various <br />department - specific applications <br />0 Multiple HP storage systems including Left Hand and SPAR. SAN nodes and clusters <br />utilize !SCSI and Fiber Channel interfaces. <br />RFP 16 -140 <br />November 2016 <br />25E -15 <br />