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Adult and Dislocated Worker Career Services Provider Career Services Provider <br />February 21, 2017 <br />Page 2 <br />City staff under the Community Development Agency, Santa Ana WORK Center has been <br />providing eligibility, enrollment, and case management services for Adult and Dislocated <br />Workers. <br />The City Council's approval of the Santa Ana WORK Center to retain the WIOA eligibility and <br />other career services programs "in-house" would provide the continuum of the implementation of <br />multiple time sensitive WIOA mandated activities and maintain positive service levels for WIOA <br />customers. Otherwise, the City risks meeting State mandated performance measures and the <br />loss of vital WIOA program funding to continue in providing positive "in-house" services to its <br />customers. <br />The WORK Center and the partners that comprise the one-stop operations have been very <br />successful in the past in providing career services to job seekers in the community. WORK <br />Center staff is very knowledgeable of the WIOA program requirements and have a proven history <br />of meeting or exceeding performance goals. The table below illustrates the past five years of the <br />Santa Ana WORK Center performance history: <br />Santa Ana WORK Center <br />Goal vs. Actual Performance Outcomes <br />Adult and Dislocated Worker Career Services Programs <br />21A-2 <br />Goal <br />Actual <br />Goal <br />Actual <br />Goal <br />Actual <br />Goal <br />Actual <br />Goal <br />Actual <br />2011-12 <br />2011-12 <br />2012-13 <br />2012-13 <br />2013-14 <br />2013-14 <br />2014-15 <br />2014-15 <br />2015-16 <br />2015-16 <br />Adult <br />Entered Employment <br />61.1% <br />59.6% <br />61.1% <br />72.0% <br />64.0% <br />77.6% <br />69.0% <br />76.6% <br />69.0% <br />78.0% <br />Rate <br />Employment <br />75.5% <br />78.7% <br />75.5% <br />79.9% <br />82.0% <br />78.9% <br />81.0% <br />84.9% <br />81.0% <br />90.0% <br />Retention Rate <br />Average Earnings <br />$11,800 <br />$11,348 <br />$11,800 <br />$10,811 <br />$12,000 <br />$12,164 <br />$11,650 <br />$11,200 <br />$11,650 <br />$13,491 <br />Dislocated Worker <br />Entered Employment <br />58.9% <br />61.8% <br />58.9% <br />60.2% <br />65.0% <br />70.8% <br />62.0% <br />73.3% <br />62.0% <br />81.0% <br />Rate <br />Employment <br />Retention <br />83.0% <br />85.2% <br />83.0% <br />91.1% <br />85.0% <br />85.5% <br />89.0% <br />85.9% <br />89.0% <br />90.0% <br />Rate <br />Average Earnings <br />$14,000 <br />$16,128 <br />$14,000 <br />$15,166 <br />$14,750 <br />$14,376 <br />$14,850 <br />$14,370 <br />$14,850 <br />$17,565 <br />21A-2 <br />