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EXHIBIT A CITY OF SANTA ANA REQUEST FOR PROPOSALS FOR AUTOMATED PARKING CITATION AND PROCESSING SERVICES SCOPE OF SERVICES DESCRIPTION AND SCOPE OF WORK The City of Santa Ana is issuing this Request for Proposals (RFP) for Automated Parking Citation and Processing Services. The City desires an integrated software and hardware service solution to parking citation and payment processing. The preferred solution will include hand-held computers for ticket issuance and data download with real-time, online access for public safety officers, the City's Parking Citation Coordinator and Finance Staff to citation information and citation status on a user-friendly reporting structure. A complete package of citation issuance, processing, collection, reporting, hardware and software maintenance Is required. The program and service must also accept and support hand-written citation forms. The Vendor shall coordinate its efforts with the City of Santa Ana Police Department, City of Santa Ana Finance Department, Orange County Court System and other agencies affected by the project. The Vendor will be expected to work closely with the Police Department's Traffic Division and Finance Department to ensure compatibility and uniformity. A. Software Specifications 1). Vendors must provide a software solution for electronic issuance of citations, Software must be installed on and compatible with the HP/Compaq IPAQ handheld computer and incorporate the following features; a). Citation must be capable of printing on a 2"45" thermal printer (brand name to be determined later). Vendor must recommend a printer compatible with their software product. 2). Data Entryfrom Handwritten Citations. a). Receive and date stamp weekly batches of all handwritten citations sent by City; b). Enter citation information into the database; c), Batch, record, and verify receipt of all manual citations within two (2) business days; d). Edit capability to correct dates, duplicate citations, violation codes and fine amounts; a). System for filing/storing citations in easily retrievable format for a minimum of two (2) years and then dispose in accordance with City direction. 3). Automated Transfer and Upload of citations issued by the handheld computer. a). Loading of batch flies immediately upon transfer; b). Edit capability to correct dates, duplicate citations, violation codes, and fine amounts; c). System to promptly notify City regarding citations unable to be entered for any reason (no violation code, unreadable license, etc.) 4). Registered Owner Name Retrieval. a), Retrieve data online from the State of California Department of Motor Vehicles (DMV); b). Provide daily access to registered owner Information; c). Validate DMV makes upon return of registered owner Information from DMV to ensure proper make of vehicle issued citation; d). Review DMV "No Hit" list to ensure that license plate and state have been entered correctly; e). Daily registered owner name retrieval for all citations without a name on the system, City of Santa Ana - Automated Parking Citation and Processing Services (RFP 16-116)