Laserfiche WebLink
5). Out -of -State Registered Owner Retrieval from State DMV, <br />a). Maintain regularly scheduled communications with DMV offices in the 50 states; <br />b), Maintain regularly scheduled communications with the Transportation Ministries in <br />Canada and Mexico that permit registration and name acquisition; <br />c), Mail collection letters; <br />d), Communicate with individuals outside of the United States who were issued a <br />parking citation by the City. <br />6). DMV Registration Holds/Releases. <br />a). Process DMV holds or releases daily; <br />b), Access DMV records online; <br />c). Capability to release registration holds upon City's request; <br />d). Report monthly holds and payments made at DMV; <br />a). Immediate update of database with monthly payment information from DMV. <br />7). Automated processing of Administrative Review Requests, <br />a). Vendor shall provide tracking and correspondence for all administrative review; <br />b), Vendor shall enter and maintain database of all administrative review, showing <br />current status of each request. System must be integrated with parking citation issuance <br />and processing system. Ensure a result is received for each correspondence; <br />c). Administrative review requests must be entered into the system within two (2) <br />business days from date of receipt; <br />d). Provide inquiry capabilities for citations in the administrative review process; <br />e). Print and mail (by first class mail) all administrative review result letters; <br />f), Notify the City of citations that have been successfully dismissed through the review <br />process and have had payments processed, (or are cancelled) so the City can issue a <br />refund; <br />g). File and store all source documents for ease of retrieval; <br />h). Provide staff to respond to telephone inquiries regarding how to contest a violation, <br />determine outstanding penalty amounts or delinquent fees, identify time frames, and any <br />other pertinent information in order to contest a citation by mail or in -person; <br />1). Link the hearing tracking system to the citation database in real time to obtain citation <br />information such as citation issue date, delinquent date, amount owed, and other <br />citations open with the same license plate numbers; <br />j). Ensure that the computer system is capable of recording data and comments for <br />historical background, suspending action while appeals are under investigation, sort <br />citations by type of violation and/or defense, record case decisions, generate letters and <br />Lisa customized liability reason codes; <br />k). Provide monthly report of review results by citation number. <br />8). Administrative Hearings. <br />a). Provide tracking and correspondence for all administrative hearing requests; <br />b). Vendor shall enter and maintain a database of all administrative hearing requests, <br />showing current status of each request. System must be integrated with parking citation <br />issuance and processing system. Ensure a result is received for each correspondence; <br />c). Schedule Administrative hearings and forward schedule to the City; <br />d). Print and mail (by first class mail) customized hearing notification letters for the City; <br />e). Respond to inquiries for the City and the public regarding date of hearing, mailing <br />date, location of hearing and directions to hearing location; <br />f). Re -send letters should room or date changes be necessary; <br />g). The Hearing Officer will forward results of Administrative Hearing to the City and to <br />the Vendor; <br />h). Letters regarding the results of Administrative Hearings will be mailed by the Vendor; <br />City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116) <br />n___ 4� <br />