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Payment Information.- 0 Credit Card Type - Choices are VISA or MasterCard. i Credit Card number • Expiration Date Name on Card C, Web Server Configuration 1,)The City secured server has the following specifications; Compaq ProLiant DL380 GS 2 Intel Xeon 5X00 Dual Core Processors 4GB RAM Windows 200R2 Server Standard 1186 MS SQL 2008 server SSL 128 — bit enabled D. Credit Card Authorization 1). The City uses a credit card authorization solution from Cyber Cash. The product is called 1.0, Verify. E. Correspondence Processing 1). All correspondence shall be processed within two (2) business days from date of receipt; 2). Obtain approval from the City on all standard forms, notices of delinquent violation, and correspondence, The Vendor must ensure that all forms conform to applicable State and Federal laws, 3.). Submit copies of standard forms, notices of delinquent violation, and other types of standard correspondence with bid proposal. F. Reporting 1). The Vendor shall be responsible for providing regular dally, weekly and monthly reports on demand to the issuing agency within three working days of the report being requested. 2). Although other reports may be required, the vendor shall be capable, at a minimum, of producing reports relating to scofflaws, open citations, bank deposits and citation dispositions. The vendor must be capable of delivering these reports to the Police Department on an agreed schedule. 3). The Vendor shall provide duplicate or replacement reports at no additional cost to the city. 4). Copies of citation abstracts shall be provided to violators at no cost upon request. 5), The following Vendor reports are required monthly; Repeat offender list (5 or more), citation analysis by officer, citation analysis by violation, citation status report, out of state status, out of state revenue, hot sheet, distribution revenue summary, violation statistics, violation analysis by officer, detail citation report by officer, monthly citation statistics, yearly statistics of issuance, citation summary report, bail payment summary report, DMV citation cleared with bail (collected), DMV citations cleared without bail (not collected), DMV registration hold listing, Refunds report. Provide an online report generation capability; 6). Provide weekly license plate number to citation number cross reference reports sorted by license and citation. Provide additional reports monthly as may be needed by management or auditors; 7). Submit a sample of the standard reports used with bid proposal. G. Toll -Free Telephone Service 1), Provide a toll -free telephone number for inquiries and credit card payments; 2), Operate the toll -free telephone service 24 hours a day, seven days a week, 365 days per City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116)