DATA TICKET INC-2017 - Laserfiche WebLink

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1). When a refund is appropriate, the Vendor shall provide Information to the City. The City will issue the refund; j). Provide monthly report of review results by citation number. 9). Payment Processing. a). Provide a separate Post Office Box for the City where payments, administrative review correspondence, and other documents are to be mailed; b). Provide mail pick-up from post office at least once per day; c). Sort and batch all incoming mail by postmark date for payment posting; d). Enter and process payments received within one (1) business day, including opening all mail received, verifying payment amounts, updating computer system, and making daily bank deposits in the City's designated bank account; a). Conduct daily reconciliation of all payments entered with bank deposits; f). Provide daily reporting of bank deposits made for the City; g). File and store all source documents in an easily retrievable system; h). Track rebilling on partial payments, checks returned for Insufficient funds upon notification from the City, vehicle change of ownership, and leased vehicle information; 1). Provide for payment by credit card (Visa and MasterCard) and be capable of securing authorization from the banking institution. Payments made by credit card are to be immediately updated in the database in real time. Payments will be made by automated telephone system; j). The Vendor will have the ability to accept payments via the Internet. 10). City's Online Payments. a). The vendor must also accept data from the City's cashiering system. Data would be provided electronically on a daily basis. Information on the system Is provided below. These specifications are not all inclusive, but are intended for the purpose of giving the Vendor a general idea of the City's system. Specific details will be provided after an agreement has been entered. B. User Interface 1). The user interface includes payment information as well as parking citation specific information. It will include the fields listed below, including the validations for each field. Ticket Information: • Citation number - all City tickets begin with "PC" and have a unique 6 diglt identifier that follows. • Date - the date the citation was issued • Amount - the amount of the parking ticket. Vehicle: • Vehicle License number • State (state of vehicle's license plate) - in two letter format. Contact Information • Name • Address • Phone - should include an input mask or validation that does not allow users to enter an invalid number. • City of Santa Ana — Automated Parking Citation and Processing Services (RFP 16-116)