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Data Ticket, Inc. Newport Beach, CA 0: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee Notices will be sent via 15t Class Mail, and Data Ticket will be responsible for the cost incurred and all customer service and payment entry If the City prefers to continue with Its current processing timellne and not use Delinquent Collections, we have provided a cost of $0.72 per notice for each 2"d notice sent. Franchise Tax Board Processing SSN Look -up: $0.00 per SSN • This fee will be assessed to lookup asocial security number associated with a particular registered owner and address • This charge is charged per unique SSN, not per citation FTB Collections: 15% of revenue collected • This fee is charged if a citation is paid at the Franchise Tax Board • This charge is not combined with any other charge; for example if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue collected will be charged • Data Ticket will send an FTB Notice to the Customer as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail and will be sent at no cost to the City • All notices are attached to the citation online and are viewable via the web • Data Ticket will pay for the Agency's cost to participate In the FTB program; annually, FTB will send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply provide this invoice to Data Ticket and Data Ticket will pay it in full • If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the collection fee Adjudication: 1•t Level Review Hold & Scanning of Review Request (Optional) $0.50 per citation • Data Ticket will review all documentation received by the Appellant and determine whether the request received within the required timeframe • If the request was received within the required timeframe, Data Ticket's Adjudication Department will place the citation on an Administrative Review Request Hold and scan all received documentation into the Citation Management Solution where it is displayed on the web for the Agency's Staff • If the request is received outside the required timeframe, the Agency will have the option to proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a "time expired letter" rejecting the appeal 1st Level Review Disposition (Optional) $0,75 per citation • Data Ticket will review all documentation received by the Appellant and render a disposition; Currently the City performs this function but Data Ticket's Adjudication Department is happy to take on this responsibility in the future • The disposition will be available online for the Agency's Staff to review • This fee is only charged if Data Ticket actually performs the 1st Level Reviews and the City does not Proprietary and Confidential to Data Ticket, Inc. 21 1 P a g e