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Data Ticket, Inc. Newport Beach, CA C: 949 752-6937; F: 949 752-6033 City of Santa Ana Request for Proposals for Automated Parking Citation and Processing Services 1' Level Review Disposition Letters $0.72 per letter f Data Ticket will send a custom disposition letter to the Appellant via 1•� Class Mail • All letters are attached to the citation online and are viewable via the web 2"d Level Hearing Hold, Scanning and Scheduling of Hearing $0.60 per citation (Optional) • Data Ticket will review all documentation received by the Appellant and determine whether the request received within the required timeframe • If the request was received within the required timeframe, Data Ticket's Adjudication Department will place the citation on an Administrative Hearing Request Hold and scan all received documentation into the Solution where it is displayed on the web for the Agency's Staff and the Hearing Officer • If the request is received outside the required timeframe, the Agency will have the option to proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a "time expired letter" rejecting the appeal Data Ticket will work with the designated Hearing Officer to schedule the Hearing based on either a pre -determined schedule or an ad hoc basis, depending on the Agency's schedule 2nd Level Hearing Disposition (Optional) $75.00 per hour • Data Ticket's independent, cartifled, insured hearing officers will be provided to the to perform in -person, phone and written hearings • Each hearing request will be reviewed, heard or read and all required research will be performed • The Hearing Officer will enter a judgment into the Citation Processing System for viewing by the Agency, Appellant and Data Ticket • Hearings will be scheduled • The Agency will incur costs associated with mileage as defined by Federal guidelines • Data Ticket will work with the Agency to arrange for the use of a conference room at an Agency location or the Agency may elect to have citations heard at a centralized location within the County 2"d Level Hearing Schedule & Disposition Letters $0.72 per letter • Data Ticket will send a custom disposition letter to the Appellant via 1 •t Class Mail • All letters are attached to the citation online and are viewable via the web • Disposition letters will be sent Monday — Friday Joint / Escrow Banking Services (Optional) $100.00 per month Services for the above -mentioned item include: • Daily deposits of funds to the Agency's escrow account • Online, real-time reconciliation reports that tie directly to the bank statement • Processing of all credit card charge -backs and Insufficient Funds • Month -end reconciliation of all funds collected • Disbursement of County / State Surcharges at month -end • Payment of Data Ticket's invoice • Disbursement of the net remittance to the Agency • Scanning of all payments directly to joint bank account daily using remote check deposit • The Agency will be responsible for the purchase of banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year Proprietary and Confidential to Data Ticket, Inc. 22 1 P a g e